NMIMS Global Access
School for Continuing Education (NGA-SCE) Course: Business – Ethics, Governance & Risk
Internal Assignment Applicable for June 2023 Examination
Note: This assignment is application based, you have to apply what you have learnt in this subject into real life scenario. You will find most of the information through internet search and the remaining from your common sense. None of the answers appear directly in the textbook chapters but are based on the content in the chapters, directly or indirectly.
- What is the ethical principle that underpins risk management concept and how does a listed company’s board manage enterprise risk? Explain with the help of an example from the annual report of any ONE listed co (from NSE top 500 companies by market capitalization) the key initiative taken by the selected company in FY2021-22 to manage ONE financial risk and ONE non-financial risk. (10 Marks)
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- From the Sustainability Report (FY2021-22 or 2022-23) OR Business Responsibility
& Sustainability Report (FY2021-22 or 2022-23 Annual report) of any one listed company from across the globe, select any ONE Carbon Emission reduction initiative adopted and practiced by the company. Explain the initiative in your own words and analyse if it is effective/outcome driven or not, if yes provide quantitative proof for the same. (No diagram/graphic or table required). (10 Marks)
- a. ‘Professionals such as doctors, accountants and lawyers have a charter/framework of code of conduct, duties and obligations that other people do not.’ Why is that so? Present your point of view with its supporting arguments/reasons. (Two points of view/reasons with explanation is good enough) (5 Marks)
- b. Choose any one ethical principle from the below list and with the help of a day-to-day work place process or practice showcase how your company/ any company delivers/ does not deliver on the chosen ethical principle. List of ethical principles: Transparency, Fairness, Responsiveness, Dignity. (5 Marks)
NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Entrepreneurship and Venture Capital Management
Internal Assignment Applicable for June 2023 Examination
- Write a business plan (executive summary) of your own entrepreneurial idea also suggest and explain what kind of financing would you prefer for the same and why? (10 Marks)
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- Explain in detail business canvas model for a business idea of your own.
(10 Marks)
- Legacy bakers want to expand their business, due to competition and much healthier options available in the market which is kind of becoming a replacement to their products. Legacy bakers are finding it difficult to take effective measures to sustain their business among competitors.
- a) What kind of innovation they should select so that they can be one of the most chosen brands of all others? (5 Marks)
- b) Do you think they can expand their business by using the franchise model?
What will be your advice to them? (5Marks)
NMIMS Global Access
School for Continuing Education (NGA-SCE) Course: Research Methodology
Internal Assignment Applicable for June 2023 Examination
- Identify a relevant business problem, gather support from literature to identify research
gap. Now, develop a research proposal based on the research gap.
(10 Marks)
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- What is meant by a dependent variable? Identify the one from the following theoretical model. State any six hypotheses from this model. Identify the mediating and
moderating variable. (10 Marks)
- Nykaa is an Indian e-commerce platform that specializes in beauty and wellness products. Founded in 2012 by Falguni Nayar, a former investment banker, the company has become one of the largest players in the Indian beauty industry. In 2018, Nykaa launched its own private label line of products, which included makeup, skincare, and haircare. The company’s decision to enter the private label space was driven by the desire to provide customers with high-quality products at affordable prices. The move paid off, as Nykaa’s private label products became a hit with customers. By 2020, the company had over 2.5 million customers, and its private label products accounted for more than
30% of its revenue. In addition to its e-commerce platform, Nykaa has also established a strong offline presence. The company has over 80 brick-and-mortar stores across India, including in major cities such as Mumbai, Delhi, and Bangalore. The stores are designed to provide customers with a seamless shopping experience, with a range of products and
services on offer, including makeovers, hair and skincare consultations, and product demonstrations. Nykaa has also been quick to embrace the latest trends in the beauty industry. In 2020, the company launched an augmented reality feature on its mobile app, which allows customers to try on makeup virtually before making a purchase. Despite the challenges posed by the COVID-19 pandemic, Nykaa has continued to grow. In
2020, the company raised $13.6 million in funding from a group of investors, including Stead view Capital and Singapore’s sovereign wealth fund GIC. The funds were used to support the company’s growth plans, which include expanding its product range and further strengthening its offline presence. Overall, Nykaa’s success can be attributed to its focus on providing high-quality products at affordable prices, its strong offline presence, and its willingness to embrace the latest trends and technologies in the beauty industry. Nykaa wants to expand in food delivery. You have to conduct research for Nykaa.
- a. Develop a questionnaire to survey the consumer and collect their response on what
factors might be responsible for consumer’s interest in online food buying.
(5 Marks)
- Assume you have to conduct an interview. Who will be ideal respondent for the interview? How will you approach them? (5 Marks)
NMIMS Global Access
School for Continuing Education (NGA-SCE) Course: Insurance & Risk Management
Internal Assignment Applicable for June 2023 Examination
- If a Joint Family takes a Life Insurance for 2-3 family members from an Insurance Advisor. In context to above Scenario, what are different types of Costs Involved in above Insurance Process? Kindly Elaborate. (10 Marks)
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- If a small scale MSME Firm is setting up a Risk Management Department, what could be the Instrumental Techniques would be considered by their Risk Manager?
(10Marks)
3.a. How far Ratemaking can be a Crucial feature of Operations of Insurance Company?
(5 Marks)
3.b. A newly established Grocery Store want to have his Grocery Shop covered under Insurance with respectable/ probable Loss areas. How Insurer / Underwriter identify the respective Loss Exposures in Risk? (5 Marks)
NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: International Banking & Foreign Exchange Management
Internal Assignment Applicable for June 2023 Examination
Q 1) You are an intern with XYZ Indian bank. You are supposed to submit a report on different methods used for managing foreign exchange risk, including currency hedging. Explain the role of the foreign exchange market and how it operates. (10 Marks)
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Q 2) As per the recent news, global inflation index is rising. Discuss the impact of interest rates and inflation on the foreign exchange market. (10 Marks)
Q 3) You are a faculty of Foreign exchange management and your students are discussing an article on exchange rate systems and their impact on international borrowing.
- You are supposed to acquaint your students with fixed exchange rate system and floating exchange rate system. (5 Marks)
- B. Also elaborate the difference between a spot transaction and a forward transaction in the foreign exchange market to your students, for a deeper understanding of exchange rate transacti (5 Marks)
NMIMS Global Access
School for Continuing Education (NGA-SCE) Course: Treasury Management in Banking
Internal Assignment Applicable for June 2023 Examination
- With Major Central Banks globally busy increasing interest rates to counter inflation impacting the emerging markets like India, what are the challenges faced by commercial banks for Treasury Management in view of tight liquidity situation with higher inflation & higher interest rates increasing the cost of funds? (10 Marks)
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- In view of Geo-political situation, Corporates and Commercial Banks Treasury are exposed to three different exposures. Explain the same in view of Russia-Ukraine war
& earlier geo-political situation in Sri Lanka impacting the banks and corporates
Treasury exposures. (10 Marks)
- Explain the role played by Clearing Corporation of India (CCIL) for the following products:
- Money Market Products. (5 Marks)
- b. Foreign Exchange Produc (5 Marks)
NMIMS Global Access
School for Continuing Education (NGA-SCE) Course: Employee Development & Talent Management
Internal Assignment Applicable for June 2023 Examination
- You are evaluating the effectiveness of a training program aimed at enhancing the people management skills of Project Managers of an ITES company. Suggest the steps in developing a training evaluation process. How would you use the Kirkpatrick model to evaluate the effectiveness of training? (10 marks)
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- A retail chain wants to set up 40 stores across India in the next 6 months. They are hiring promising Stores managers, keeping their aggressive expansion plan in mind. Suggest some talent assessment tools for this position. The HR head wants to consider a few modern performance management methods besides 360 degrees’ approach. Which methods can she consider? What would be an argument for 360 degrees in comparison to other methods? (10 marks)
- Orient Chemicals want to develop an effective succession plan to promote talent from within.
- Suggest the steps involved in an effective succession planning program. (5 Marks) B. Why should Orient Chemicals focus on developing a Succession planning program?
(5 Marks)
NMIMS Global Access
School for Continuing Education (NGA-SCE) Course: International HR Practices
Internal Assignment Applicable for June 2023 Examination
Q1. Dow Limited – an Australian MNC employed Australians (PCs) and Papua New Guineans (host country nationals) in its subsidiary in Papua New Guinea. The remuneration package for Australians is ten times more than that for Papua New Guineans for the same job. More than 85% of the host country employees (Papua New Guineans) complain that they are highly demotivated as the company pays highly discriminated remuneration for the same job performed by Australians and Papua New Guineans. Considering the situation, explain why do MNCs prefer Ethnocentric Approach and share the limitations of the same. (10 marks)
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Q2. You are the Group HR director for a small company that has begun to use international assignments. You are considering using an external consulting firm to provide pre-departure training for employees, as you do not have the resources to provide this ‘in-house’. What components will be needed to be covered? How will you measure the effectiveness of the pre-departure training program provided by this external consultant?
(10 marks)
Q3. Mazvode is a Japanese general insurance company which has spread its operations across the continents with almost 55 percent of its employees working outside Japan. Performance management policy of the company is more developmental, learning and feedback driven in Japan, while the same is highly measured and competitive in North America, goal driven in Europe and a mix of all approaches in other nations of companies units. There is widespread dissatisfaction with performance management practice across as found out in employee satisfaction survey, since performance management has scored minimal.
Further study revealed that younger employees in Japan have sought a competitive and incentive-based performance management, while employees in North America have felt that the system should focus more on development rather than being task driven since most of customer engagement performance comes from contextual performance. There are other
employees who have argued to do away with performance appraisal system altogether as in their belief it was demotivating than helping any cause.
- a) Describe the major challenges faced in assessing the performance in international contex (5 marks)
- b) Suggest the criteria for the performance appraisal of International employees. (5marks)
NMIMS Global Access
School for Continuing Education (NGA-SCE) Course: Strategic HRM
Internal Assignment Applicable for June 2023 Examination
1) Brillio is a technology company that develops and deploys disruptive solutions that help customers compete better and capture business value faster. The company has invested in developing advanced tools. A sharp and obsessively focused talent acquisition strategy is at the core of Brillio’s ability to meet the highly demanding needs of its technology clients. HR Head at Brillio says. “When talent acquisition equips business to meet market needs, HR stops being a support function and becomes a strategic partner.” and that is just because of the key challenges around talent acquisition. As the HR Head of Brillo point out the challenges faced by Talent acquisition team in detail. (10 Marks)
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2) A follow-up survey was conducted the year after the implementation of the new appraisal system. Results were as follows:
81 percent better understood work group objectives
84 percent considered the new appraisal fair
72 percent said they understood how their merit raise was determined
70 percent met their personal and work objectives
77 percent considered the system a step in the right direction
As the HR manager you have noticed change in an appraisal system after the implementation of the new appraisal system. List out the Modern Appraisal Methods which has resulted a positive outcome with examples. (10 Marks)
3) Jim Delaney, president of Apex Door, has a problem. No matter how often he tells his employees how to do their jobs, they invariably decide to do it their way, as he puts it, and arguments ensue between Jim, the employee, and the employee’s supervisor. One example is the door-design department, where the designers are expected to work with the
architects to design doors that meet the specification’ While it’s not rocket science, as Jim puts it, the designers invariably make mistakes such as designing in too much steel, a problem that can cost Apex tens of thousands of wasted rupees, once you consider the number of doors in, say, a 30-story office tower.
The order processing department is another example. Jim has a very specific and detailed way he wants the order written up, but most of the order clerks don’t understand how to use the multipage order form. They simply improvise when it comes to a detailed question such as whether to classify the customer as industrial or commercial.
The current training process is as follows. None of the jobs has a training manual, although several have somewhat out-of-date job descriptions. The training for new people is all on the job. Usually, the person leaving the company trains the new person during the 1- or 2- week overlap period, but if there’s no overlap, the new person is trained as well as possible by other employees who have filled in occasionally on the job in the past. The training is the same throughout the company for machinists, secretaries, assemblers, engineers, and accounting clerks, for example.
- a) What do you think of Apex’s training process? Does it help improving the
performance of employees? (5 marks)
- b) Explain in detail what you would do to improve the training process at Apex Door.
(5 marks)
NMIMS Global Access
School for Continuing Education (NGA-SCE) Course: Digital Payments
Internal Assignment Applicable for June 2023 Examination
Q1. Explain with example working of virtual currency? How should security be ensured in virtual currency? Do you think Virtual currencies will take over real paper money in future? Support your answer with reasons. (10 Marks)
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Q2. What all processes are included in payment services? List at least 4 different payment system gateway providers and explain working of any one of gateway provider in detail.
(10 Marks)
Q3. Imagine you own a small business that sells products online. Your customers often abandon their shopping carts because the checkout process is too complicated.
- What all can you do to solve this problem? How can you use a digital wallet to simplify the payment process and reduce cart abandonment rates? (5 Marks)
- b. Describe the features of a digital wallet that would be most beneficial to your business and how you would integrate it into your website or mobile app. (5 Marks)
NMIMS Global Access
School for Continuing Education (NGA-SCE) Course: IT Security and Risk Management
Internal Assignment Applicable for June 2023 Examination
- Even in this age of Google Pay, Apple Pay and Samsung Pay, where you can use virtual payments to purchase items in real stores and restaurants with your smartphone, the “old fashioned” credit card and debit card isn’t going away anytime soon. With that said, many people who use them are afraid that the payment information that’s on those cards could be lifted by hackers, even if they remain inside a wallet. That fear includes the newer credit and debit cards that have RFID chips inside. That’s why some folks who use those kinds of cards are buying RFID blocking wallets, which are supposed to keep hackers from taking your payment information. Explain RFID Hacking and ways to avoid it. (10 Marks)
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- Access control is a method of guaranteeing that users are who they say they are and that they have the appropriate access to company data. Most security professionals understand how critical access control is to their organization, which access control techniques would you want or expect your bank to employ to keep your bank account safe? Give detailed justifications for your recommendations. (10 Marks)
- 3. CovidLock is a new Android ransomware that conducts a lock-screen attack against its victim A security research Team, in the course of monitoring newly registered Coronavirus and COVID labeled domain names, discovered a website luring users into downloading an Android application under the guise of a COVID-19 heat map. The coronavirusapp.site domain initially contained an iframe sourcing directly from infection2020.com (a website from an independent developer for tracking US-based COVID-19 news) and a small banner above that encouraged the installation of the malicious application for real time updates.
The app portrays itself as a Coronavirus Tracker. As soon as it starts running, it asks the user to allow it to conduct battery optimization. The ransomware does this to keep itself running in the background and to make sure that Android does not close the app to optimize battery performance. Once the initial phase is over, the app requests access to Android’s Accessibility feature. By integrating accessibility features and services, Android developers can improve the app’s usability, particularly for users with disabilities. But it is common for attackers to use this functionality to keep the malware persistent.
Once admin rights are achieved by the app, the attack is launched. As soon as the victim clicks on “Scan Area For Coronavirus,” the phone locks itself with a message on the locked screen. It asks for $250 as ransom in the form of bitcoins. Failure to do so, according to the attacker, can lead to the leaking of the victim’s private data, including photos, videos, and more.
- Explain the various types of malware and how is ransomware different from a virus/worm? (5 Marks)
- b. What precautions should an employer of an SME take to prevent ransomware attacks on a company resources? (5 Marks)
NMIMS Global Access
School for Continuing Education (NGA-SCE) Course: Managing Business Process Outsourcing
Internal Assignment Applicable for June 2023 Examination
- Too often, once a project is completed, management attention goes elsewhere and things revert to the way they were. Often the anticipated benefits are not realized or even audited to see if the goals were reached. If there were benefits, they are often not applied throughout the organization. Many pitfalls can happen when process improvement is attempted one process at a time. It is difficult to tell whichprocesses contribute the most to achieving the business objectives or which process is the critical process to improve.
Can business process portfolio management help in such situations and how?
(10 Marks)
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- India has been a preferred destination for outsourcing industry, thereby providing a boost to the economic growth of India in the last two decades. Companies from across the globe look up to the Indian BPO industry for reliable service for their business requirements. It has contributed to the service sector development as well as infrastructure improvements in non-metro location in India. The BPO industry, despite its impressive growth and global advantage, is facing several challenges and risks. These risks have a potential to slow down the Indian growth story. The cost advantage has been reducing due to increase in wage parity and other global destinations such as China, Philippines, Malaysia, Brazil etc. growing in reputation as low cost service delivery. BPO industry in India also faces, challenges with the high attrition rates, increasing use of Artificial Intelligence, process automation technologies, volatility of the Indian currency and global economic slowdown. The Indian BPO industry must mitigate the risks and challenges in order to realize its true potential.
In view of the current scenario, categorize the above risks into the people risks, technology risk and process risks. What would be your suggestions to mitigate the risks facing Indian BPOs. (10 Marks)
- AL-RIFAT Call Center, a leading healthcare BPO company based out of Gulf approached HumaraBPO with a requirement to improve their BPO process. The customer’s BPO division handles over a million customer calls every month, but their customer
NMIMS Global Access
School for Continuing Education (NGA-SCE) Course: Managing Business Process Outsourcing
Internal Assignment Applicable for June 2023 Examination
satisfaction levels were plummeting downwards. Even their CSAT was as low as 47%. Since the customer was a part of the healthcare industry, it was unacceptable for the company to find a low level of satisfaction from their customers. HumaraBPO’s role was to nail down the causes for the low CSAT levels and then to provide a customized BPO solution that would help the company’s performance to soar.
At the onset of the project, the BPO team at HumaraBPO decided to dissect the problem and get to the root cause. Through a detailed analysis, they identified some of the critical issues in the process that were affecting the customer’s BPO’s performance. The following were the requirements of the customer:
There was a linguistic and cultural mismatch between the BPO’s personnel and the client’s customers. The client’s customer base was native Arabs while the BPO employees of the customer (5 male agents and 5 female agents) were not native Arabic speakers. This language barrier made it difficult for the employees to effectively address the culture-specific requirements of the customers
There was a critical need to align the BPO support team with the standard processes that govern BPO functioning. The BPO team also required intensive training in BPO platform management
The BPO’s turnaround time lagged over a period of 7 days in contacting their customers after discharge
The support BPO team worked only 5 days a week (Monday to Friday) and only between 9 am to 5 pm. This posed a serious limitation for the customers who wanted to contact our client
The customers wanted to make sure that they were talking to an Arab agent and would ask the BPO employees for their last name
Female patients of our client would submit contact numbers of the male members of their family instead of their own
The customer reach percentage was less than 2%
NMIMS Global Access
School for Continuing Education (NGA-SCE) Course: Managing Business Process Outsourcing
Internal Assignment Applicable for June 2023 Examination
After identifying the unique problems that were affecting our client’s BPO, they deployed one their best teams to implement a customized BPO platform. HumaraBPO’s skilled BPO team refurbished the entire BPO process of the customer by adopting the following measures:
- BPO Service Timings: they increased the support time span by a period of 4 hours. Next, they made the support center available from 7 AM to 7 PM. To match the working week of UAE, they decided to change the work days of the BPO to Sunday to Thursday instead of Monday to Friday. Multiple shifts was also introduced to meet the time demand with WFM.
- Local BPO Agents: they hired a team of native speaking Arabs to eliminate the cultural gaps.
- Support Infrastructure: they enhanced the infrastructure for the customer’s BPO center and included best-of-breed voice, email and internet facilities. This helped in substantially reducing the turnaround time of the BPO team.
- Value Added Support Services: they also offered a host of value added services, such as the following:
they extended the 24 hour call support for excess processing requirements during peak hours
The BPO agents were given customized ‘Last Names’ to suit the caller’s country
The DID number was masked based on the caller’s country
The BPO agents were given 20% hand-outs
Culture specific provisions were specially created to record rebuttals from the objections raised by the male family members of female patients
The BPO process of the customer was continuously improvised and enhanced based on Lean and Six Sigma methods
The database of the customer was always kept up-to-date
The BPO application was rectified periodically
NMIMS Global Access
School for Continuing Education (NGA-SCE) Course: Managing Business Process Outsourcing
Internal Assignment Applicable for June 2023 Examination
Within a short time span of just 2 months, they were able to present the following results to our customer. From an unsatisfactory 47% the CSAT galloped to a whopping 85% –
87%.
The turnaround time was improved by 24%.
- a. What were the cultural challenges faced by AL-RIFAT call center and how were these specific cultural challenges met by AL-RIFAT call center. (5 Marks)
- b. What are the advantages of outsourcing call center operations of a hospital to a BPO
like AL-RIFAT call center? (5 Marks)
**********
NMIMS Global Access
School for Continuing Education (NGA-SCE) Course: International Finance
Internal Assignment Applicable for June 2023 Examination
Q1. ABC Ltd- An Indian Multinational Company wants to expand its operations in European Nations and has decided to buy a land in Poland for setting a manufacturing unit. The setting of the manufacturing facility will open billion-dollar European Market for the company. (10Marks)
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Q2. An Indian company imported goods from US. The US manufacturer invoices the shipment in Dollar (USD), and the amount is USD 5 million. The importer needs to pay the amount by 30 October 2023. The data regarding the futures contract as on 10 October
2023 is:
Interbank Spot Market
USD-INR 80.2725 – 80.2775
NSE futures:
USD INR 281023 80.3175- 80.3250
Questions:
Explain the process of hedging with currency futures for the above case, if the spot rate turns out to be INR 79.1250 on 28th October. What is the notional loss/profit of the Indian company when compared to the actual spot rate on October 28th? (Assume that the futures settlement rate is the same as the spot rate on the contract expiry date.)
Also, if the spot rate was 81.6250 on the expiry date, what would be the company’s
notional profit for having decided to hedge the exposure? (10 Marks)
Q3. An Indian Merchant importing goods from UK worth 1 million GBP. But there is no direct quotation between GBP INR is available in the market. The spot rate in the market available is
GBP USD 1.2100
INR USD 0.012
- Calculate the exchange rate between GBP INR using the above information (5
Marks)
- b. Assume that spot quotation between USD INR 87400- 80.8700. The six months forward is 216.25-218.25. Calculate the six months forward bid and ask rate for USD INR. (5 Marks)
NMIMS Global Access
School for Continuing Education (NGA-SCE) Course: Strategic Financial Management
Internal Assignment Applicable for June 2023 Examination
1) Sun Ltd plans to invest INR 500,000 in a project with the following cash flows: Cash flow after tax year 1 = INR 100,000
Cash flow after tax year 2 = INR 300,000
Cash flow after tax year 3 = INR 200,000
Cash flow after tax year 4 = INR 200,000
The discount rate is 5 per cent and the risk adjusted discount rate is 20 per cent. Determine the NPV of the project using the risk adjusted discount rate. Will your decision be the same if the risk adjusted discount rate is increased to 22 per cent?
(10 marks)
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2) Mergers and Acquisitions are a part of corporate restructuring exercises. Discuss the different forms and types of mergers and acquisitions. (10 marks)
3) a) An investor purchases a August call option on Tata Motor’s stock, with an exercise price of Rs. 440. Determine the intrinsic value today if Tata Motor’s stock is trading at
- i) 420
- ii) 460 (5 marks)
3) b) Apple Ltd has deployed a capital of 400 million in Orange Ltd a 100 per cent owned subsidiary company and it incurs a cost of 10 per cent. The after-tax profit generated by the subsidiary company is INR 45 million. Compute the EVA generated by the company? (5 marks)
NMIMS Global Access
School for Continuing Education (NGA-SCE) Course: Lean Six Sigma
Internal Assignment Applicable for June 2023 Examination
- Identify any 1 specific concern from any industry during the COVID-19 pandemic situation and depending on the selected approach to address the concern enlist the different tools which can be employed through the DMAIC cycle to narrow down the Key Process Input Variables (KPIVs) that are driving unacceptable output(s). The analysis of the concern (for e.g., if you choose restaurant industry then delivery concern or hospitals then patient handling concern) utilizing DMAIC process must include only tools necessary to resolve the concern. The focus should concentrate on a clear and minimalistic path to resolving the concern. You are free to follow any research, data collection and or analysis methodology that you consider the most appropriate to address the required task. (10 marks)
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- Suppose you are working as a facilities manager in a big mall of a metropolitan city that intends to adopt the lean technique for efficient management, identify any process/activity that needs improvement and create a broad outline in brief using DMAIC methodology. (10 marks)
- a) Enlist at least 5 Indian companies preferably from different industries or sectors which have implemented Six Sigma in a successful manner. Also, specify at least 1 substantial benefit achieved from implementation by each of the 5 Indian companies.(5
Marks)
- b) Give at least 1 example of each type of waste (8 Mudas) reduced due to the implementation of lean six sigma in that organizati You are free to select any industry or sector. (5 Marks)
NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course:
New Product Development and Managing Innovation
Internal Assignment Applicable for June 2023 Examination
- In the context of physical products, what are the different types of product packaging and what needs do packaging help with? Consider the example of Great Point, a nearby super market. As you walk through the aisles of the supermarket, think about and list examples for the 3 different types of product packaging.
(10 Marks)
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- Ashutosh works as a product manager for a large multi-national video content platform (eg. Tik Tok, Instagram etc.). The company would like to create a new app targeted at older population, aged 60+ years. Ashutosh is entrusted with the development of the new product. Describe the approach across the different steps in generic product design and development process that he should follow.
(10 Marks)
3a. Using a real-life example from your industry of choice (eg. Automobile, FMCG etc.), explain how innovation is different from invention? Why should companies innovate? (5 Marks)
3b. Imagine that you are the product manager of one of the hyper-local delivery aps – eg. Swiggy, Dunzo etc. The management has asked you to use the Kano model and write a report on the different types of product features in the appl. Explain the Kano model and the different types of product features with an example. (5 Marks)
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NMIMS Global Access
School for Continuing Education (NGA-SCE) Course: World Class Operations
Internal Assignment Applicable for June 2023 Examination
1) You are the Quality Control Manager of an automobile manufacturer implementing
Taguchi’s idea. In this context explain Taguchi’s Loss Function. (10 Marks)
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2) Quality is one of the parameters for companies to become world class. Examples can be cited of Ikea, Apple etc. In this respect briefly narrate the factors that affect
quality of products manufactured by companies like Ikea, Apple etc. (10 Marks)
3)
- A) Assuming that you are the Operations Manager of an automobile manufacturer, implementing Fault Tree Analysis. Briefly explain the steps involved in the impleme (5 Marks) B) With reference to you being an Operations Manager implementing Fault Tree Analysis, explain how is it differ from FMECA? (5 Marks)
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