Strategic HRM
September 2023 Examination
1. MNCs while designing & implementing human resource planning policies have a pervasive effect to face difficulties due to a number of reasons as there are different regions around the world who follow different approaches, people from difficult culture and background are a part of their human resources. What challenges HR Director of an MNC has to address his team to consider while planning human resource planning process (10 Marks)
Ans :
Introduction:
In today’s globalized business environment, multinational corporations (MNCs) face numerous challenges in designing and implementing effective, helpful human resource planning rules. The innumerable nature of MNCs, running in one-of-a-kind areas with varying cultural backgrounds, poses significant hurdles for HR directors and their teams. This essay will delve into the demanding situations that HR directors want to deal with while planning the valuable human resource-making plans process in MNCs, considering the different techniques and cultural variations
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2. You are one of the Board Members at Creative Infotech firm. CEO of the oragnisation has been on medical leave for an undisclosed condition, resigned as chief executive of Creative Infotech, saying “He could no longer meet the duties and expectations of the job.” An organisation and Board member you should have an adequate succession planning process. Discuss the same with news of appointment of new CEO successor for Creative Infotech firm.
Ans :
Introduction:
Succession planning is a critical method for any organization, ensuring a smooth transition of leadership and the continuity of operations. As a Board Member at Creative Infotech, I recognize the importance of a vital succession planning procedure to identify and develop potential leaders within the corporation. With the recent resignation of our CEO because of undisclosed health issues, we must act swiftly and effectively to employ a new CEO successor who can lead creative Infotech to new heights. In this discussion, I can explore the idea and application of succession-making plans, highlighting their significance and outlining
3. The Reliance Communications was established in 2005. It had its plants in six areas in the country. The company provided both in-company and out-companies executive development programmes. In Company programmes included orientation programmes for apprentice Assistant Executive Engineers. It had a staff college at Bangalore Programmes were conducted at staff college for all types of personnel. In-company programmes included quality management, participative management, time management, etc. The best faculty was drawn from Indian Institute of Management, Universities, and Professional Bodies etc. Apart from the four permanent and internal faculty. At present all the four permanent faculty positions are vacant. Evaluation of management development programmes is done as a ritual rather than to make it a part of development process. Evaluation of in-company programme is done at Staff College with the objectives of knowing the participants learning and to know how far the participants have found the programme useful. The staff college sends no formal feedback to the functional heads of the departments and also to the corporate personnel and administrative department. It appears to be no formal system that provides the feedback from the participants and out company programmes to their respective functional heads. There exists no evaluation model with pre-training and post-training evaluation and no efforts are made to develop evaluation techniques.
a. Finding out the reasons for the unsatisfactory conditions of evaluation of management development programmes?
Ans :
Title: Unsatisfactory Evaluation Conditions of Management Development Programmes at Reliance Communications: Exploring the Reasons
Introduction:
Reliance Communications, established in 2005, performed a significant role in providing executive development programs to enhance the skills and knowledge of its workforce. Those programs encompassed in-company and out-company projects, catering to various levels of personnel. However, evaluating those management improvement programs at Reliance Communications desires greater satisfaction, needing more formal feedback systems and
b. How do you improve the conditions of evaluation of management development programme?
Ans :
Introduction
Practical evaluation is crucial for the success of management improvement programs. It provides valuable insights into the program’s effect, enables continuous improvement, and guarantees the development of competent leaders. This paper proposes a comprehensive approach to decorate the evaluation process of control development programs at Reliance Communications. By imposing a structured evaluation model, incorporating pre-training and
Entrepreneurship and Venture Capital Management
September 2023 Examination
1. Vignesh wants to start his own cafe. Explain detailed business canvas model for opening restaurant. (10 Marks)
Ans:
Introduction:
Starting a cafe or restaurant may be exciting and rewarding for entrepreneurs like Vignesh. However, earlier than diving into food and hospitality, it’s crucial to have a nicely-described business canvas version. A business canvas model presents a comprehensive framework that facilitates recognizing the business’s key components and formulating a solid approach for success.
In this detailed business canvas model for Vignesh’s cafe, we can explore diverse elements, along with the idea, target market, value proposition, revenue streams, price shape, etc. with the aid of very well reading those components, Vignesh can lay a solid basis to his eating place and
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2. Aayush and Lakshmi are planning to start their own tutorials. Suggest Private limited or LLP will be suitable for Aayush and Lakshmi’s business. (10 Marks)
Ans:
Introduction:
Starting a business requires careful consideration of various legal and operational aspects. Aayush and Lakshmi, planning to begin their tutorials, should decide on the appropriate legal structure for their task. Two famous options available to them in India are privately constrained organizations and limited liability Partnerships (LLP). This essay aims to analyze each structure’s suitability for Aayush and Lakshmi’s business primarily based on their particular desires and necessities.
Concept & Application:
1. Private Limited Company:
3. Royal Textiles is the family business owned by Nair family since 1960’s. They are basically into sales of small cloths, sarees, hand towels, etc. which is sold at a reasonable rate. It is basically run by second generation and will move to third generation very soon.
a) Do you think Royal Textiles can expand its business? If yes, then what kind of innovation should be considered for expansion. (5 Marks)
Ans:
Expanding Royal Textiles: Innovations for Future Growth
Introduction:
Royal Textiles, a family-owned business established in the Sixties, has effectively catered to its client’s needs by imparting various petite clothing objects, sarees, hand towels, and more at reasonable prices. With the impending transition to the third generation, evaluating the capability for business expansion and considering modern techniques to power growth is vital. This essay
b) According to you what are the challenges of Family Business. Also, mention the advantages and disadvantages of family run business like Royal Textiles. (5 Marks)
Ans:
Introduction:
Family businesses have been an indispensable part of the global economy for centuries, passing down wealth, knowledge, and tradition from one era to the subsequent. Royal Textiles, owned with the aid of the Nair family since the 1960s, is a top example of a family-run business that has thrived through the years. But, like some other businesses, a circle of relatives-run enterprises faces challenges, advantages, and disadvantages specific to their nature.
Insurance & Risk Management
September 2023 Examination
Q1) In case if a Business Man want to avail 3 tier Insurance as Keyman Life & his Family Insurance, Health Insurance along with Property Insurance. As per Insurance basic Principles which 3 IMP / Crucial Principles would be foreseen in Insurer & Insured Contract Signing – Kindly explain with relevant paradigm (10 marks)
Ans:
Introduction
In today’s dynamic and uncertain business environment, insurance has become integral to risk management strategies for individuals and businesses. Insurance provides financial protection against various risks, such as loss of life, health issues, property damage, and more. When availing of multiple insurance policies, such as keyman life insurance, family insurance, health insurance, and property insurance, it is essential to understand and adhere to certain crucial principles to ensure a comprehensive and effective insurance contract. These principles govern the relationship between the insurer (the insurance company) and the
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Q2) If a Company establish Risk Management Dept. Kindly explain how a Risk Manager can foresee & chalk out different types of Loss Exposures for them? (10 Marks)
Ans :
Introduction:
Risk management is a fundamental issue of modern business operations, aiming to identify, analyze, and mitigate capability dangers that can prevent an organization’s capability to obtain its objectives. Many corporations set up a committed risk control department to streamline the risk management process. This department is responsible for foreseeing and addressing various styles of loss exposures that can arise from internal or external elements.
In today’s volatile and complex business landscape, organizations face multifaceted risks that could have ways-reaching consequences. These risks include economic uncertainties,
Q3.a. Explain the technicalities of Re Insurance that can be perceived /applied well in advance by Insurance Company? (5 Marks)
Ans :
Introduction:
Reinsurance is a crucial aspect of the insurance industry that helps companies manage risk and protect their financial stability. It’s miles a mechanism through which insurance companies transfer some of their dangers to any other insurance company, the reinsurer. This process allows the primary insurer to mitigate losses from high-fee claims or catastrophic events. In this discussion, we can explore the technicalities of reinsurance and how insurance
Q3.b If a Health Insurance Policy plans with respective separate Covers of Rs 5-5 Lakhs have been taken from Govt. (Oriental) Insurance Company and STAR Health Insurance Company out of which is Oriental Insurance Policy cover is about to expire on 31st of December & somehow it has been skipped out to renew till date. On 25th of Dec person gets Heart Attack & gets admitted in Hospital & undergone Angioplasty with cost of 4 Lakhs. Kindly advise which company will settle the Claim. (5 Marks)
Ans :
Introduction:
In the given situation, the person has health insurance policies with separate insurance amounts from two unique insurance companies, Oriental Insurance Corporation, and a famous personal health insurance organization. The Oriental insurance policy is set to expire on December 31st and has not been renewed until now. The individual suffered a heart attack
International HR Practices
September 2023 Examination
Q1. Esther Consulting is an IT and consulting multinational engaged in IT services business, offering testing, enterprise resource planning, business intelligence, infrastructure management and process services apart from application maintenance and development programmes. Technology and markets and client expectations are changing fast for the company, necessitating it to launch a massive retraining and reskilling programme for its 150 thousand employees working in 47 countries. Though at a macro level the company is clear that it shall train its employees on emerging technologies such as digital, cloud and automation, it is yet to build a pragmatic plan at micro level identifying what skills can be imparted to which category of employees and design and delivery related plans. Describe various training methods used for effective staff development.
Ans:
Introduction:
In today’s fast-paced business environment, groups must adapt to technological advancements and evolving market needs to stay competitive. Esther Consulting, an IT and consulting multinational, recognizes the need for a comprehensive retraining and reskilling program for its 150,000 employees across 47 nations. This program aims to equip employees with the necessary abilities in rising technologies like digital, cloud, and automation. Esther Consulting should consider various education methods to make staff development effective. This text explores special schooling techniques that can be employed to decorate staff improvement and force
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Q2. Imagine that you have recently been hired as a human resources consultant by a Canadian multinational enterprise (MNE) called Dombi. The firm is having problems communicating and sharing its corporate values and policies with its newest employees in Mexico. After speaking with managers and employees at the new subsidiary in Mexico you realise that Dombi is experiencing problems related to the culture. Explain the factors that play an important role in cross-cultural communication and negotiation.
Ans:
Introduction:
In today’s globalized international, multinational firms (MNEs) like Dombi face the challenge of effectively communicating and sharing company values and policies across different cultures. Cross-cultural communication and negotiation determine such endeavors’ fulfillment or failure. In the case of Dombi’s subsidiary in Mexico, cultural differences are the underlying difficulty affecting communication and knowledge. on this discussion, we can explore the key factors that play an essential function in move-cultural communication and negotiation. We will highlight their effect on the overall business operations and offer capacity solutions
Q3. Mrs. Elizabeth joined Toyota as an automobile engineer in its USA operations. She is in her late 40s and supporting the education of her two children and the unemployed husband. In fact, her husband was retrenched consequent upon 2008 global economic crisis. The company plans to start its operations in Georgia. She could not get any kind of promotion in USA during her 20 years career. Her superior attributes her performance as the reason and she attributes the glass-ceiling as the reason for being not promoted.
One day, her superior Mr. James called her and appraised her that the company is contemplating to start its operations in its Georgia plant in three month’s time and she was promoted as Head of the Operations department of the Georgia Plant with double her current remuneration as base salary along with a number of allowances like hardship allowance, educational allowances for children, exchange rate stability allowance, COLA, settling-in allowance. Her total remuneration in Georgia would be three times of her current remuneration. Further, the company is contemplating to provide a suitable job to her husband in Georgia plant. Mrs. Elizabeth listened coolly and replied without any kind of emotions, that I can’t accept this promotion.
Questions for Discussion
a) According to you, what can be the reason of declining the offer by Mrs. Elizabeth?
Ans:
Introduction:
Mrs. Elizabeth, a skilled vehicle engineer in her late 40s, has labored for Toyota’s American operations for the past two decades. Despite her lengthy tenure, she has not obtained any promotions, and her superior cites her performance because of the cause. But she believes that the glass ceiling has significantly hindered her advancement. In an unexpected turn of events, Mrs. Elizabeth is offered a promotion to move Operations at Toyota’s new Georgia plant, along
b) Describe the steps involved in the performance appraisal process. (5 marks)
Ans:
Introduction:
The performance appraisal process is an essential thing in skills management in organizations. It entails assessing and evaluating employees’ performance, abilities, and abilities to offer remarks, make decisions regarding promotions, rewards, and education, and improve regular organizational performance. The process typically includes numerous steps performed systematically to ensure equity, objectivity, and effectiveness. In this discussion, we can explore
Marketing Research
September 2023 Examination
Q1 ) After pandemic, the world is looking for more healthy options, which is a threat to fast food companies. Develop a market research plan to identify the challenges faced by McDonalds. Identify the process of customer buying journey using survey method and develop the questionnaire for the same. (10 Marks)
Ans :
Introduction:
The COVID-19 pandemic has profoundly impacted society, which includes humans’ attitudes toward health and properly-being. As a result, there was a trend toward healthier meal alternatives, posing a full-size threat to fast-food companies like McDonald’s. On the way to recognizing McDonald’s challenges in this changing landscape, a complete market research plan is essential. This plan will include surveys to analyze purchasers’ buying journeys and gather insights. By inspecting the various tiers of the customer shopping journey, McDonald’s can discover areas of improvement and adapt its techniques to fulfill evolving client
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Q2) Conduct a primary data survey on consumers (approx. 50) to understand their behavior and expectations from shopping on ecommerce. Report the results using data analysis using charts, pivot tables and cross tabulations. (10 Marks)
Ans:
Introduction:
The rapid increase and considerable adoption of e-trade have converted the retail landscape, providing purchasers with a convenient and reachable way to shop for a wide range of products and services. With the increasing reliance on online structures for shopping, it will become critical for businesses to understand patron conduct and expectancies within the realm of e-commerce. This survey aims to gather number one data from approximately 50 consumers, offering insights into their purchasing habits, preferences, and expectations while
Q3) Amul plans to launch a new range of health juice drinks for children. The objective is to create a nutritious drink that can be given to children as breakfast supplement. The challenge with such drink is to maintain nutritional value along with the taste that would be liked by children.
a. Explain the process in detail to arrive at the creation of your new products. Explain the test marketing process along with justification. (5 Marks)
Ans:
Introduction:
Amul, one of India’s leading dairy brands, has set its points of interest on developing a new variety of fitness juice beverages mainly focused on youngsters. The number one objective of this venture is to create a nutritious beverage that can serve as a healthy breakfast complement for kids. The challenge lies in balancing the drink’s dietary price and ensuring its taste appeals to children’s palates. This text will define the confident manner of growing these
b. Draft a questionnaire containing approximately 15 questions that would help Amul market to the children. Who would be the appropriate respondent and what technique would be used. (5 Marks)
Ans:
Introduction:
So one can successfully market the new variety of healthful juice drinks for kids, Amul desires to gather valuable insights from the target market. Engaging in a comprehensive questionnaire can provide practical remarks and critiques from potential purchasers if you want to help shape the product and advertising and marketing approach. This questionnaire will be conscious of expert kids’ preferences, taste possibilities, and expectations of a
Services Marketing
September 2023 Examination
1. You stay in an urban set up and in your city, health services for senior citizens are extremely unreliable. You are considering to offer the services online. What do you think would be the factors that would attract your customers to this online service? (10 Marks)
Ans:
Introduction
Access to trustworthy and effective medical care is an absolute requirement within the world we live in nowadays, specifically for people who are getting on in years because of the breakneck pace and dizzying pace of alternate. However, in many metropolitan locations, the existing health services for elderly persons are often unreliable, leaving them vulnerable and neglected. This problem is because senior citizens have more health problems as they age. In this situation, making medical services available online can be a game-changer as it gives older people greater convenience, accessibility, and a sense of protection.
Latest years have seen a meteoric rise in recognition of online health services, which may be
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2. You are an entrepreneur who runs a food truck. Your food truck has been very successful and you now to want to expand your services. However, the challenge is the availability of necessary manpower to do this. Capital is also your second big challenge. Couple of your friends has suggested using the franchise route to expand the business. What would be the challenges and advantages of using the franchise mode? (10 Marks)
Ans:
Introduction:
As an entrepreneur who runs a successful meals truck business, increasing your services represents an exciting chance to connect to new customers and improve your organization’s boom potential. But providing enough monetary and human assets gives sizeable hurdles for you to triumph over. Expanding your company through the acquisition of franchises was one of the capability solutions offered by using your friends. The benefits and difficulties of owning a franchise must be appropriately weighed before deciding. In this conversation, we will look into
3. Rajat wants to start a jungle themed restaurant. However, he is unsure of how the Serviscape would look like. Can the serviscape be a differentiator to the brand. If yes, then for how long. The second biggest challenge he faces is that themed restaurants run very well for the first couple of years and with time, others copy such models. What will you advise Rajat on building a strong brand for your services.
a) How should the serviscape be designed? Can the serviscape be a differentiator to the brand? (5 marks)
Ans:
Title: Building a Strong Brand for a Jungle-Themed Restaurant: The Power of Servicescape Differentiation
Introduction:
Within the highly competitive restaurant region, setting up a distinctive and clean brand is vital for long-term success. Rajat intends to open a restaurant with a forest theme because this may allow for growing an immersive dining experience. The planning and execution of the provider, which includes each of the restaurant’s ecosystems and the diverse components that make up the carrier, is one of the most critical factors that could differentiate his establishment from others.
b) How will you build a strong brand for your service offering? (5 marks)
Ans:
Introduction
Opening a restaurant with a forest motif may be an exciting and original enterprise for Rajat. The period “servicescape” refers to a provider facility’s physical environment and ecosystem. These elements are crucial in growing a unique and noteworthy client experience. Rajat can set up a unique brand identity and improve the best of the product by meticulously designing the servicescape to be consistent with the jungle concept.
The servicescape contains diverse factors, such as the layout, layout, lighting, decor, music, and