A STUDY ON KEY OPERATIONAL CHALLENGES IN BPO – TIES INDUSTRY

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TABLE OF CONTENTS

INTRODUCTION.. 5

INDUSTRY PROFILE.. 6

OBJECTIVES OF THE PROJECT. 13

PRIMARY OBJECTIVES. 13

SECONDARY OBJECTIVES. 13

PROBLEM STATEMENT. 14

LITERATURE REVIEW… 16

RESEARCH METHODOLOGY.. 20

RESEARCH DESIGN.. 20

SAMPLE SIZE.. 21

DATA COLLECTION.. 22

DATA COLLECTION.. 22

SCOPE OF SURVEY.. 23

(BPO) BUSINESS MODELS. 24

CHARACTERISTICS OF BUSINESS MODELS. 26

DATA ANALYSIS & INTERPRETATION.. 41

CHALLENGES OF INDIAN IT AND ITES SERVICES INDUSTRY.. 42

MAJOR CHALLENGES CONFRONTING INDIA’S BPO INDUSTRY.. 66

OPERATIONS INNOVATION.. 68

CONCLUSION.. 72

FINDINGS. 74

RESEARCH LIMITATIONS/IMPLICATIONS. 74

PRACTICAL IMPLICATIONS. 74

ORIGINALITY/VALUE.. 74

BIBLOGRAPHY.. 74

 

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