ANALYSIS OF THE QUALITY PROCEDURES AT M/S WHEELS INDIA LTD.

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INDEX

CHAPTER          CONTENTS                                             

CHAPTER -1. 7

INTRODUCTION.. 7

Origins of TQM… 15

SELECTION AND ANALYSIS OF TQM FRAMEWORKS. 17

MODELS OF TQM: 19

TQM TECHNIQUES: 26

QUALITY MEASUREMENT TECHNIQUES: 27

CHAPTER -2. 29

COMPANY OVERVIEW… 29

CHAPTER -3. 35

REVIEW OF LITERATURE. 35

CHAPTER-3. 43

OBJECTIVES OF THE STUDY. 43

CHAPTER – 4. 46

RESEARCH METHODOLOGY. 46

Data Collection Approach. 47

Secondary Data. 47

Primary Data. 47

Limitations. 48

Universe. 48

Area of study. 48

METHOD USE TO PRESENT DATA: 49

REPORT WRITING AND PRESENTATION.. 49

CHAPTER – 6. 50

DATA ANALYSIS & INTERPRETATION.. 50

CHAPTER – 7. 65

FINDINGS AND RECOMMENDATION.. 65

FINDINGS. 66

RECOMMENDATION.. 67

CHAPTER – 8. 69

CONCLUSION.. 69

REFERENCES. 72

QUESTIONNAIRE. 74


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