Consumer Behavior
September 2022 Examination
Q1. What is Consumer Perception? Please explain with examples what the four concepts associated with Perception i.e., Selective Exposure, Selective Attention, Perceptual Defense and Perceptual blocking (10 Marks)
Ans 1.
Introduction
Consumer perception is introduced and describes the business process with added the experience of customers that delivered arrange, advertising stimulus and supplying the challenging demand with stimulating business demand. Furthermore, the business and advertising mix elements are brought to the changed values. The marketing mix is added to the business techniques for comparing the strategies, adaptability, and activities management changes for promoting organizational growth and business boom. Business services and reviews of this phase are
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Q2. Define Consumer Attitude. Using Tata Nano as an example, please explain in detail the different characteristics of Attitude that would apply to Tata Nano as a car. Also , using the same Tata Nano Car as an example explains how does the Tri Component Attitude Model explain Attitude of a consumer towards a product? (10 Marks)
Ans 2.
Introduction
The services of the automobile industry are introduced on high services and business peak and developing transmission values and reading the boot space modifications related to effective demand of electronic products and dealing with the car services demand. Furthermore, in Indian business, the EV rules help to describe the incredible modifications and develop the changes by creating the operational modifications. The GST evaluation added the charging and chargers stations that assist reduce the uses of power and energy for the ministry of energy services,
Q3. Answer the following
- Frederick Herzberg developed a two-factor theory that distinguishes dissatisfies and satisfiers. Using the Herzberg Theory list down what could be dissatisfies and satisfiers for Netflix as an OTT Platform (5 Marks)
Ans 3a.
Introduction
Employees at the workplace face special stages of dissatisfaction associated with pay rates, incentives, and training controlling work demand. Employees’ demand and task satisfaction are interconnected, allowing them to study the changes and cope with the accountable service demand. A reliable business will examine the online business and availability of social media
- How can you persuade a customer to buy a product using the rational and emotional an appeal in communications? Taking an example of Cadbury Chocolate write 2 points for rationally appealing and 2 points for emotionally appealing to the customer to buy a Cadbury Chocolate (5 Marks)
Ans 3b.
Introduction
Customers’ buying conduct fluctuated; it evolved the modifications and addressed the extraordinary business relationships with competitive changes. Furthermore, it will explore the offerings programs, needs of communication demand, and exclusive classes of business
Operations and Supply Chain Strategies
September 2022 Examination
Q1. Mr. Patel is supply chain manager at V-Mart one of the leading retail organization. In the initial days of COVID 19 there was sudden rise in demand of FMCG products. It was different kind of the disruption for the retail industry. In such scenario every business required some competitive edge to sustain in market. Discuss different supply chain drivers with Mr. Patel that ultimately helps V Mart to enables entire supply chain.
Ans 1.
Introduction
V-Mart believes that an efficient supply chain management system is at the heart of retail operations and it is very essential to strike an optimum balance between the appropriate amount of inventory, while providing products in every store in accordance with customers’ needs, as well as the reduction of operational costs. Its full Enterprise Resource Planning (“ERP”) backed supply chain management system is comprised of planning buying, merchandising standardization, management of vendors, logistics, quality control pilferage control, replacement
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Q2. Mr. Mittal was working with reputed tuition classes and having rich experience in teaching. One day innovative idea came to his mind to start online classes. This idea will give Mr. Mittal more students and better geographic reach. Suddenly he left the job and started his online classes business. He struggle a lot in initial days of business but later he manage his business in break even. Explain existing situation of online learning classes with respected to industry life cycle.
Ans 2.
Introduction
The combination of education and internet allows individuals to enhance their skill sets which has led to the explosive growth of online learning over the past decade. Since the COVID-19 virus outbreak, online learning has become a more significant factor in the lives of individuals. This epidemic has forced schools, universities, and companies to work remotely, which booms the usage of online learning. Before the pandemic started, Research and Markets forecast the market for online education to be worth $350 billion by 2025. These numbers could be updated
Q3. ABC Ltd Tourism Company running business from last fifteen years and have many good clients. Company also operated offices in multiple cities. But due to COVID 19 company faced a lots of challenges. Because of such pandemic situation people were not traveling and not using any of company’s service. At the same time company was not able to generate revenue and not able provide salaries to employees.
- You are appointed as business consultant in the organization. Suggest some corporate level strategies that ultimately helps them.
Ans 3a.
Introduction
Success in business isn’t an unplanned event. Success is dependent on preparation, planning, and execution. All of it starts by creating a strategy for business. More specifically, it all starts with defining business’s corporate level strategy. The corporate levels of strategizing is part of a process with multiple levels that
Q3b. Should company use retrenchment strategy or not? Discuss.
Ans 3b.
Introduction
Yes, the company must implement a retrenchment plan, but in the correct manner. Its effect should not be on employees. Retrenchment is an approach used by businesses to get an increase in their financial position by either reducing or cutting costs that they incur in their operations
Compensation & Benefits
September 2022 Examination
Read the Case and answer the questions given at the end:-
The firm Egon Zehnder International (EZI), is an “executive talent search” firm that prefers to stick to the old-fashioned way of paying by seniority. They believe that in their business seniority is a key asset since it helps in building intuition & a good network of contacts with clients across the globe, both of which are critical for success. For EZI, seniority is the proxy for “experience” which means that organizational tenure adds to domain knowledge which betters performance.
However, most Consulting and Law firms believe seniority is irrelevant. They prefer “pay” to be based on individual performance and so employees are paid according to the size of their client billings and how good they are at bringing in new clients.
In contrast, at EZI, there is no formal procedure for tracking the performance of the branches in different countries, let alone individuals. According to the seniority rule, at the close of a given year, a ten-year partner in any office will receive a larger share of the firm’s profits than a five-year partner, even if the ten-yrs partner in the first office lost money and the five-yrs partner in the second office did exceedingly well.
Accent on QualityExplaining the huge success of his firm, the founder, Mr. Zehnder had this to say,” First, our approach to compensation forces us to hire consultants who have little interest in self-aggrandizement. We hire people who are true team players, people who get more pleasure from the group’s success than their advancement. These individuals by nature tend to be highly collaborative. They eagerly share information and ideas about existing and potential clients. Similarly, they pass around information about the executives who might best meet a client’s needs. It is this attitude of sharing and cooperation that is sought from these incumbents.
Second, our seniority-based system requires us to find people who want to stay with a company for the long haul, and these men and women still exist who want to spend their entire career with EZI. Tenure builds experience and this means a Consultant who has a well-developed network of executive contacts which is immensely beneficial for EZI. We hire professionals who are not only highly educated but who is also trustworthy and humble and who want to work for one company in their entire careers. Such people help the organization to grow and in the end, everyone wins, from the client to the firm to the individual professional”.
The Payment System People join this organization as “Consultants” and later they are allowed to become “Partners” after they have proved their worth. As Consultants, they are paid annual bonuses not on the financial value of individual business conducted, but on how well they have supported their colleagues and how they have contributed to the firm’s reputation as a whole. Performance is not restricted to financial matters. For instance, if a consultant has published an article in a reputable business journal, it is marked to his/her credit because the contribution has benefited Egon Zehnder’s reputation.
For “Partners”, compensation comes in three ways; salary, an equity stake in EZI, and profit shares. To begin with, each partner has an equal number of shares in the firm’s equity, whether he has been a partner for 30 years or one year. The shares rise in value each year because the Co puts 10% to 20% of our profits back into the firm. When a partner retires or leaves the firm, he sells back the shares, keeping the difference between the value of his shares at the time of his election to partnership and their value at the time of his departure. Obviously, the longer you stay, the more valuable the shares become. If you stay for five years, your shares will probably double in value. The remaining 80% to 90% of the profit is distributed among the partners in two ways. Sixty percent is divided equally among all the partners, and the remaining 40% is allocated according to years of seniority.
Mr. Zehnder further adds,” As we grew, I became more convinced of the fairness of rewarding seniority. Our system, by rewarding seniority, also helps us build the right kind of human capital for our profession. I know that seniority is a very unfashionable idea these days, especially in America, which worships youth and energy. But in our profession, seniority is a key asset: it is only through experience that our consultants can hone the intuition they need to operate successfully in a people-intensive profession. It is also through the length of service that a consultant builds a strong network of contacts”.
Mr. Zehnder’s philosophy is à No compensation system can work unless it promotes the right kind of behavior among professionals. Proponents of pay-for-individual-performance systems argue that their plans encourage managers to generate more revenue, which more than compensates for any administrative burdens the systems may impose. But those systems have one great drawback: they encourage people to further their interests aheadof the interests of clients and the organization as a whole.
People are the to find the “right type” of people for EZI, the interview process is extremely intensive and their selection has to be vetted by many people across the hierarchy. Apart from technical and professional questions, personal questions are also posed to the candidates, mainly to know whether the person has integrity, whether he/she is honest, sincere, and adheres to a proper value system. This testing of “integrity” and attitude continues even when a Consultant is elevated to the rank of a “Partner. The transition to “partnership” is through a rigorous process as the test is not to see the number of clients they are bringing in, but to make sure they are hardworking, honest, collaborative, and entrepreneurial.
Mr. Zehnder’s final advice à EZI’s system cannot be copied by all types of organizations, especially in those where there can be big differences in the types of work that people do. For example, the reward for the head of R&D, cannot be decided in the same way as the reward of the head of sales. But at professional services firms, like law firms, where the work is quite homogeneous (what a lawyer does in Tokyo, for instance, isn’t all that different from what a lawyer does in Zurich), in these cases, a compensation system similar to EZI, which reinforces common values and sets common expectations, could be adopted.
- After a thorough analysis of this case, identify all the “explicit and implicit factors” a part from “Seniority” that contributes to the success of the form EZI?
Ans 1.
Introduction
The case study and the interesting firm EZI (Egon Zehnder International), follow such an “executive talent search” that prefers to stick to the old-fashioned way of paying by seniority. According to the core value of this firm, they fathom the belief that seniority is the key asset or the key factor as it helps in building a good network of contacts of clients & intuition across the globe, both of which are rather critical for the success of their business.
EZI, in contrast to other consulting and law firms, follows that “seniority” is the yardstick for “experience”. This is, according to them, organizational tenure empowers one employee with domain knowledge, bettering his/her performance.
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- Suppose, this company is taken over by another and this company replaces the “Seniority” system of payment with the “Pay for Performance” system. Discuss what could be the impact of this change upon the i) morale ii) culture and iii) profitability of the company. (10 Marks)
Ans 2.
Introduction
Performance-based pay structures mean encouraging employees to work harder, however, they also can cause higher levels of stress in workers, leading to a lower label of job satisfaction. Performance-based pay has earned popularity specifically among employers over the years. However, according to some research findings it might not be as effective, as many from both the groups (employers & employees) believe. The reason is instead of motivating employees, there are a few types of
- The Job Description and Job Specification of the position of a “Payroll Assistant” in an office are given below. Say, you are using the “Point Rating” method of Job Evaluation.
So, what are the Compensable factors and the sub-factors that you would select to evaluate this job? Also, decide the appropriate weights of the factors and subfactors that you choose. (5 Marks)
- A) Job Summary (Payroll Assistant)
Feeds employee “time worked” and other pay-related data in computer to calculate wages and deductions and issue paychecks
- B) Essential Job Tasks
- Process and issue employee paychecks and statements of earnings and deductions.
- Compute wages and deductions and enter data into computers.
- Compile employee time, production, and payroll data from time sheets and other records.
- Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
- Verify attendance, hours worked, and pay adjustments, and post information to records.
- Record employee information, such as exemptions, transfers, and resignations to maintain and update payroll records.
- Issue and record adjustments to pay related to previous errors or retroactive increases.
- Complete time sheets showing employees’ arrival and departure times.
- C) Job Context
Works indoors in an airconditioned environment and communicates mostly via telephone.
- D) Knowledge, Skills, and Abilities Required
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing and completing forms, and other office procedures and terminology.
- Knowledge of principles and processes for providing customer service.
- Knowledge of math, arithmetic, and statistics to analyze data and solve problems and use Microsoft Excel.
- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Knowledge of the English language to understand written sentences and paragraphs in work-related documents.
- Gives patient hearing to other people and interacts effectively to understand pay-related problems
- Communicates effectively in writing as appropriate for the needs of the audience.
After a careful reading of his job duties, responsibilities, and knowledge requirement, you are required to assess this office job and convert it into points (as per the Point Rating Method of Job Evaluation).
Ans 3a.
Introduction
As an HR Manager, I have to decide to use the points methods for evaluating the Payroll Assistant job. I need to use 3 general compensable factors and 2 sub-factors for each job. The general factors are Skill, weighted at 50%, Responsibility weighted at 30% and Effort weighted at 20%. My next task will be to calculate the points for each factor and finally calculate each job.
The steps needed in this task are:
- I have to use the job descriptions related to the Payroll Assistant;
- I need to determine what the sub-factors percent of weighting is. For instance:
3.b. For assessing the above job, you have selected the Compensable factors, broken them down (as required) into sub-factors, and also allocated appropriate weights. Now, what else needs to be done to have a suitable instrument so that you can convert this job into equivalent points. (5 Marks)
Ans 3b.
Introduction
There are various ways of designing a pay structure. Based on business culture, strategy, and work content, an organization needs to ascertain or find out what approach is best for them. For instance, HR may recommend that if the Payroll Assistant in operations and the administrative assistant in HR perform functional tasks
Capital Market and Portfolio Management
September 2022 Examination
Q1. Efficient market hypothesis repudiates the technical analysis by arguing that no abnormal returns can be earned by using three different forms of information. In the light of this statement, discuss the three forms of EMH, and comment on their validity in the stock markets in contemporary periods. (10 Marks)
Ans 1.
Introduction
The Efficient Market Hypothesis (EMH) fundamentally asserts that the prices of investment securities, such as stocks, already take into account all available information regarding those securities. If so, no amount of study will be able to provide you an advantage over “the market.” Investors need not be logical; according to EMH, each investor will behave arbitrarily. However, the market is always “correct” overall. Simply put, the word “efficient” implies the word “normal. For instance, a strange response to a strange piece of information is typical. It’s typical for you to follow the herd if they suddenly begin moving in that direction,
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Q2. From the following information about two portfolios, explain which one offers a better investment option based on the Sharpe ratio. (10 Marks)
| Portfolio X | Portfolio Y | |
| Annual Return (Rp) | 7.6% | 8.9% |
| Risk-free Return (Rf) | 5% | 5% |
| Standard deviation of portfolio’s return (ơp) | 0.12 | 0.23 |
Ans 2.
Introduction
William F. Sharpe, winner of the Nobel Prize in economics, is credited with developing the Sharpe ratio, which is a tool utilized by investors to better comprehend the return of an investment in comparison to the risk involved. The ratio is the average return earned over and above the risk-free rate, expressed as a percentage of the total risk or volatility taken on. A measure of the price swings of an asset or portfolio is referred to as its volatility. The Sharpe ratio corrects the historical performance of a portfolio, or its predicted future performance, for
Q3. On seeing the report of Company, A, we found that the “EVA rises 224% to Rs.71 Crore” whereas Company B’s “EVA rises 50% to 548 crore”
- Define EVA, and discuss its significance. (5 Marks)
Ans 3a.
Introduction
The incremental difference between a company’s rate of return (RoR) and its cost of capital is called EVA. It basically serves as a gauge for the value that investments in a firm produce. A negative EVA indicates that a company is not making money from the capital put in the enterprise. A corporation is demonstrating value from the money invested in it if its EVA is
- Comparatively analyze EVA in relation with measures like EPS or ROE? Is EVA suitable in Indian Context? (5 Marks)
Ans 3b.
Introduction
According to Laing (2015), comparing the coefficients of determination (R2) reveals that the EPS is significantly related whereas the ROE is not. More crucially, the EVA coefficient is not significant, hence the null hypothesis cannot be rejected, but rather upheld. That is, EVA’s
behavioral finance: A review of rationality to irrationality. Materials Today: Proceedings.
Project Management
September 2022 Examination
Q1. As the vehicles move fast when there is less traffic, crossing the roads becomes difficult and dangerous even in non-peak hours for the pedestrian. The government has decided to construct a reinforced cement concrete pedestrian foot over the bridge to decrease traffic snarls and create a transit for pedestrians crossing highways. You have been assigned as the manager of the project. Remember, the project should be completed within the definite time frame of 180 days, and the work should not be carried out during peak hours. Conduct the feasibility analysis of the project. (10 Marks)
Ans 1.
Introduction:
A project is a collection and sequence of tasks that must be accomplished in order to achieve a particular goal. A project can also be described as a combination of outputs and inputs necessary to obtain a specific goal which can be either simple or complex. An examination known as a feasibility study determines the likelihood of a project’s satisfactory implementation by taking into account all pertinent economic, technical, legal, and scheduling variables. It is an initial research of the benefits and practicality of a prospective enterprise or endeavor. This data then assists decision-makers in determining to choose whether or not to continue with the venture. The findings of the feasibility analysis could also
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Q2. Consider the same pedestrian foot over the bridge project. As a project manager, you will be accountable for any issues. To complete the project on time with a specified quality level, suggest a phase-wise project process plan indicating completion time, resource requirement, and associated constraints. (10 Marks)
Ans 2.
Introduction:
The project lifecycle is a manner of looking at the overall project that demonstrates the phases to finalisation, aids in concentrating solely and dynamism, and generates better integrated high-level different phases of closure. It aids in ensuring that various project teams can efficiently manage their endeavours while also assisting the project manager in making more knowledgeable prioritization judgements. Project management is divided into separate stages by the lifecycle of the project. These steps are critical for the planning phase of the project because they describe and assist the measures required to accomplish the objectives of
- Consider the same pedestrian foot over the bridge project and answer the following:
- As the sole accountable person, it is challenging to manage the project efficiently. Therefore, you may have to decentralize the roles and activities associated with the project to the other stakeholders. Considering the decentralization of the accountability, create a RACI model to manage the progress and maintain the specified quality of the project. (5 Marks)
Ans. 3a.
Introduction:
Numerous names, including RACI chart, RACI matrix, and RACI template, are used to refer to the responsibility assignment matrix tool. Each letter represents a classification on the RACI matrix, which is used to describe teammates’ role and responsibilities in a project.
RACI stands for responsible, accountable, consulted, and informed. Each of the four aspects
Q 3b. Create an estimated budget for the project. (you may consider hypothetical data) (5 Marks)
Ans 3b.
Introduction:
Project cost estimation is the process of forecasting the overall price of the duties, duration, and funds needed to complete the statement of work for a project. You can generate precise predictions and keep your expenditures under regulation by enumerating tasks, determining costs, and monitoring project progress. Project cost prediction is the process by which a
Financial Institutions and Markets
September 2022 Examination
Q1. Mukesh wants to invest and diversify his portfolio in mutual funds, bonds, and debentures. Since he is unaware of these financial products, he seeks to advice from the Relationship Manager. As a relationship manager, guide Mukesh on the above options stating the pros and cons of each of the investment vehicles. (10 Marks)
Ans 1.
Introduction
The investment includes allocating money in the direction of numerous assets in the desire to create a secure and higher destiny. Investments are made with the view of income, which will increase the invested quantity to a better amount. investment is significant to accomplish the financial targets and dreams of the investor. by making investments, someone can also make savings and acquire a quantity for a challenging and complex day. Additionally, continuous investments assist someone in setting apart a sum frequently, thereby helping improve a sense of
Its sample assignment only
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Q2. Nisha has completed her graduation and had started working in an MNC. She was able to save a good amount every month so she thought of making investments. She had heard about the capital market from her friend. She decided to approach her friend to understand the process which is carried out for carrying out trading in stock market operations. Help Nisha to understand the trading mechanism in the secondary market. (10 Marks)
Ans 2.
Introduction
The secondary market is a market wherein securities are traded. In this market, buyers do securities transactions from other investors without the involvement of the issuing companies. This is the market wherein investors buy and sell securities amongst themselves. The secondary market does now not provide financial assistance to issuing businesses. Inside the secondary market, the amount acquired for security is earned with the aid of the investor promoting the
Q3. XYZ Corp. Limited is engaged in manufacturing garments in India since 1950. The company has been catering to the Indian market till now. As part of the company’s growth strategy, the company would like to extend the markets for its products to other countries. However, the company’s promoters lack awareness and expertise in understanding and managing the fluctuations related to foreign currency. Mr. Kishan Kumar, the CFO of the company, has been asked to make a presentation to the board specifying the following:
- Key economic parameters/developments that influence the movements in foreign currency. (5 Marks)
Ans 3a.
Introduction:
The Indian textile industry is one of the largest industries in the global, with a vast raw material and textiles business base. Indian financial system is primarily dependent on textile manufacturing and change. Greater than 20% of the foreign exchange incomes are on account of the export of textiles and clothing alone. Millions of people are, without delay, employed in the
- Discuss the available options with ABC Corp. to manage/mitigate the forex risks (5 Marks)
Ans 3b.
Introduction:
Foreign exchange risk arises when a company depends on foreign forex that should be decoded into a domestic currency. Fluctuations within the exchange rate have now grown to be very obvious. Businesses cannot control the fluctuation of trade costs. However, they can manage the risk. There are options or tools available for an employer to mitigate
Marketing of Financial Services
September 2022 Examination
Q1. Design a Financial Literacy program for an Asset Management Company (Mutual Fund) of your choice. (10 Marks)
Ans 1.
Introduction
Defining financial Literacy – Is the knowledge and application of different forms of financial acumen. These may encompass understanding how credit works, creating finances, and saving for retirement. Financial literacy encompasses the expertise of diverse economic instruments, such as ETFs, stocks, and bonds, and creating an investment plan. The Asset control company (Mutual Fund) of my choice is HDFC Mutual Fund. This company’s applications will be added through application-based training and online education that will be eco-certified by each ITS SAMPLE ASSIGNMENT ONLY
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Q2. Structure a better alternative to the Child Plans offered by Life Insurance companies. The alternative suggested should cover both a life insurance plan as well as an investment avenue. (10 Marks)
Ans 2.
Introduction
The profound joy of welcoming a baby into your family is matchless. Limitless anticipation can even change into unlimited celebrations. A baby changes the sector in any own family. Due to this new arrival, your goals as parents end up more significantly pleasant too. A profession-deserving education could support a lavish wedding, a high-flying profession, and the kid’s future needs because the natural continuation comes to the fore. One may additionally tend to overlook their other responsibilities (within the excitement), taking care of aging parents, buying
Q3. SumitAswani, aged 34 years, working with a pharma company, has approached you for preparing his Financial Plan. He earns a salary of Rs. 21 lakhs per annum. His wife Prerna, aged 32 years, is a homemaker. They have one son Kabir, aged 3 years. (You can make any assumptions to further build up your case.)
- Sumit and Prerna want to start investing in Kabir’s higher education. Develop an investment strategy to help them achieve their goal. (5 Marks)
Ans 3a.
Introduction
In accord with Sumit and Prerna’s wish to start investing in Kabir’s higher education, I might advise LIC’s “New children’s cash back Plan”. It’s a traditional, non-connected, taking part, and money-back plan. It is a tailor-made plan via Survival benefits that cater to schooling, marriage, and different extraordinary forms of wishes of growing kids. Moreover, it offers a
- Sumit has expressed his desire to retire by the age of 55. Design a retirement plan for him. (5 Marks)
Ans 3b.
Introduction
If anyone like Sumit is 55 years of age and desires to retire at that age, he needs the right retirement plan. For this kind of human, a retirement benefits scheme wishes to be planned.
Whether anyone plans to retire late, early, or in no way but has an ok amount of money saved, it is fit for making all the difference, psychologically and financially. Your recognition needs to be
Marketing Strategy
September 2022 Examination
Q1. Explain four Ps of marketing using example from any of the Parle products. (10 Marks)
Ans 1.
Introduction:
When developing strategies for marketing, promoting, advertising, and positioning your product or brand, you consider the four Ps. Product, pricing, place, and promotion make up the four Ps of marketing. These are the primary components of marketing a good or service.
The four Ps are designed to assist marketers in considering all aspects of a product or service when determining how to advertise it for their company. By framing your marketing around the four Ps, you may understand what the competition is doing and Its sample assignment only
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Q2. Consumer buying behavior plays an important role in marketing strategy & is affected by various factors such as characteristics/behaviors/preferences. Explain major influences on buying behavior for the following brands: a) Nyka (e-commerce beauty portal) (b) Dell laptops (c) Urban Company (d) Dominos (10 Marks)
Ans 2.
Introduction:
Consumer buying behavior is the ultimate consumer’s purchasing habits. The individual in what he is and the customer in his decision-making process, buying habits, purchasing behavior, and the brands he buys or the retailers he visits are both influenced by a variety of factors, specificities, and features. Each and every one of these criteria contributes to a purchase decision. A person’s culture, subculture, social class, membership groups, family, personality, psychological factors, etc., as well as his social and societal environment, all shape who he is
Q3a. For an online apparel e-commerce platform, explain their consumer’s buying decision process. (5 Marks)
Ans 3a.
Introduction
The way that consumers behave online has changed quickly. Due to the COVID-19 pandemic, there have been significant changes in ecommerce that have led to this progression. COVID-19 ushered in a new era of retail by launching ecommerce in a time well beyond any logical or
Q3b. What do you understand by the term – Market leader? Explain any 2 competitive market leader strategies (5 Marks)
Ans 3b.
Introduction:
A product, brand, company, organization, or group with the biggest share of the market’s overall sales revenue is said to be the market leader. Market leaders control the market by their impact on client loyalty, distribution, pricing,
International Marketing
September 2022 Examination
Q1. Chinese brands commanded 75% of India Smartphone market in 2020, up from 71% in 2019. What would be your strategy to promote and manufacture more Indian brands In India? (10 Marks)
Ans 1.
Introduction
The demand of the telecommunication industry and cell smartphone market introduced significant changes while speak me about the services demand and availability of clients because of transferring of online market values and progressive economic changes. Moreover, one-of-a-kind countries, including India and China, offer the services of smartphones with unique brands and a great generation using cellular technology. Moreover, the Indian market has delivered a large variety of assistance related to Chinese cell phones that assist in accessing and aiding the
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Q2. Critics of WTO, including economists such as Dani Rodrik and Ha Joon Chang, have argued that WTO only serves the interests of multinational corporations, undermines local development, penalizes poor countries and is increasing inequality. Comment on the above and suggest the changes in your opinion can bring improvement to developing countries. (10 Marks)
Ans 2.
Introduction
The WTO or world trade organization brought the applications and unprecedented modifications associated with the final results of change values, efficiently introduced success adjustments in religious values conferences, and secured negotiated multi-altering adjustments with the introduced collection of business results and growing the powerful change activities in business demand. Moreover, the current round and initiative of WTO is delivered in Doha round and describes the membership software with accomplishing the global trading device
Q3. Read the following case study carefully and then answer the questions that follow: India achieved a record food grain production of 281.37 million metric tons due to fertile soil, good rainfall, and use of genetically modified seeds. From a net importer of food India, today exports food grains to various countries like, Iran ,Qatar, UAE, Indonesia etc. Ironically, India is home to the largest number of hungry people. Around 213 million go hungry and are malnourished people as they do not get proper two meals a day. Food distribution channels are weak, and about 10 % of the stored food grains are being wasted and eaten up by rats and birds while the human population is deprived of food.
- Explain whether India should continue to export food grains to various other countries? (5 Marks)
Ans 3a.
Introduction
The demand of the food grain industry, preferably from India, is added to higher rate services. An economic survey helps to show that millions of exports are delivered by meal grains services and their production in the current yr compared with the current year. The demand for food
- Suggest a strategy for how India can solve the above dilemma and embark on large -scale food grain exports? (5 Marks)
Ans 3b.
Introduction
The current crisis of the Indian food market is delivered to the unavailability of Wheat that allotment turned into added by improving the distribution of Wheat and initiatives executed by using the authorities. The export services assist in enhancing the market of Indians with added
Brand Management
September 2022 Examination
Q1. The Bombay Chef Company has set up a restaurant in the suburbs of Mumbai which also has a section of desserts and is prominently known for the variety in the latter. With the huge demand for desserts, the key decision-makers at The Bombay Chef Company decide to initiate selling the desserts online followed by home delivery across the city. While they begin delivering, they receive certain complaints about the damage in overall packaging. Similarly, the packaging consisted of only one label with the logo which was not much appealing to the people. As a brand manager, how would you put forth the concept of packaging innovation? How would you execute Packaging design and change? (10 Marks)
Ans 1.
Introduction
Business visual beauty and vital points are added best services packaging changes and brought unique development of customers to demand and comparing the modifications primarily based on sensible business seize values and developed the effective business interest quotes with analyzed the marketplace demand. Furthermore, brand identification, comments modifications, and conveying the design versatility assist in creating changes and broadening the market’s positive values by converting the factors of business layout and addressing the powerful changes
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Q2. Margarette Haircare Pvt. Ltd. is an established name in the market. The firm owned by Ms. Margarette sells hair care products for teenagers. The firm has been successfully set up for eighteen years with a good brand name and has also established a self-identity in the market. With the emergence of other hair care products, generally local and comparatively priced less, Margarette Haircare Pvt. Ltd. is facing challenges in selling their products while the branding efforts have been considerably been in vain. Apart from the competitors, several other factors are proving to be a challenge for Margarette Hair Care’s branding. As an expert, identify the factors that are proving to be a branding challenge to the organization. (You can make assumption around the Margarette Hair Care brand) (10 Marks)
Ans 2.
Introduction
In addition, in business, product selling is added essential business elements that include the reaction values, lead caught deals, and managing the consumer’s demand with relatively brought phone call adjustments and turning factor of services. Moreover, the purchaser products and the advent of products are specific techniques that affect the behaviors of stakeholders and purchasers. But, the layout of recent products is added with different factors consisting of market viability, extra adjustments, and workflow services with designing the changes and time to
Q3. Mr. Ratlami has been selling all types of (farsan) snack items. He already owns seven stores in Rajasthan with the name "Salaam Ratlami". The products are known for their quality and freshness. The stores have been doing good, but lately they have been facing a lot of competition from other branded snacking products in the market. Mr. Ratlami continues to sell in a traditional way. He sells his items in transparent plastic bags or wraps some small quantity in newspaper or magazine loose papers. There is no common dress code for employees. He wants to increase the sales by making a brand for his products.
- As a brand specialist, explain the concept of brand, guide him with the difference in product and brands. (5 Marks)
Ans 3a.
Introduction
Further, product specialists are the primary human workers in business that use distinctive brand techniques and sell the new progressive products to deliver profitability in business and handle the changes in provider demand. Moreover, managers treat the agency’s reputation by introducing brand-building
- Explain the benefits of branding to him in the simplest possible way with examples. (5 Marks)
Ans 3b.
Introduction
The advantages of branding are describing the available profits in companies through the income of products and delivering increment in product demand by contributing to the significant changes in the business. Those sections will represent the right to entry to high-quality business \
Sales Management
September 2022 Examination
Q1. The selling process helps a salesperson to identify the customers’ needs, arouse their interest in the product or the brand, and motivate them to make a purchase decision. Arup is a Relationship Manager at Axis Bank selling investment related products and Yogesh is the Area Sales Manager at TVS Motors selling bikes and gearless scooters. Is the selling process similar for Arup and Yogesh? Bring out the salient differences in the selling process of Arup and Yogesh. (10 Marks)
Ans 1.
Introduction
Selling involves looking, locking, and evolving demand for a given product or service. Selling is not the most effective switch of possession; however, additionally, a promotional function related to identifying capacity buyers, forming demands, providing advertising facts and services, etc. In modern times, selling is a profession that includes learning and applying an entire set of concepts. It has a broad scope in today’s situation. Salesmanship is not a try to encourage people to shop for goods. However, it is the artwork representing a providing that the
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Q2. Sid Cox has been a steady contributor as an automotive parts representative with Premier Auto Parts for the past five years. Customers and co-workers find that his cheerful and pleasant demeanour make him a joy to be around. Over the past month, his sales manager, Randy Ross, has noticed a significant change in Sid’s behaviour. Sid appears to be worn down, less than enthusiastic, and reluctant to make as many sales calls as he has in the past. His positive, upbeat demeanour seems to have been replaced with a more pessimistic attitude about things. His generally steady sales results have been on the decline. If you were Randy Ross, what would you do? (10 Marks)
Ans 2.
Introduction
Sales professionals play a vital function in making profits for any organization. They are responsible for product promoting and making their logo famous among the customers. In other phrases, we can say sales representatives are the face of an organization. The income representative must be glad and satisfied with the organization. A strong relationship with the place of work is crucial. The sales manager must encourage the income group from time to time.
Q3a. Assume that you are the national sales manager for Replica Inc., a manufacturer and marketer of photocopy equipment and supplies. The firm’s products are sold both nationally and internationally by a sales force of 5,000. Replica sells to accounts of various sizes across several industries. Recommend an appropriate sales organization structure for Replica Inc. (5 Marks)
Ans 3a.
Introduction
Sales organization shape states the division of income teams into particular organizations. Salesforce corporation may be decided via numerous factors like the areas, the number of products and services, the size of the income group, and the size and industry. The business enterprise wishes specific types of sales systems for different activities of salespeople. There
Q3b. Sales force motivation is continuous process and the sales manager needs to continuously monitor the motivational level of the salespeople for effective sales performance. Explain the concept with an example from an Indian organization. (5 Marks)
Ans 3b.
Introduction
A sales force motivation is one of income and marketing managers’ most challenging and demanding jobs. Some managers have belief in compensation, and a few have in recruitment. The more a successful sales manager identifies that motivation is mainly a result of decisive recruiting
Corporate Finance
September 2022 Examination
Q1. Alfamedics Lts received Rs 10 crores as equity through a new issue of equity shares. The company is going to use the proceeds from equity shares and its retained earnings worth 5 crores for the expansion purpose of one of the project.
The equity shareholders expect a desired return of 14%. The cost of bringing the equity issue is 2%.
Define these terms and discuss how the cost of external equity and cost of retained earnings differs from cost of debt. Compute these costs and provide suitable reasons for the answers (10 Marks)
Ans 1.
Introduction:
The groups are available for equity, borrowing, debt instruments, net earnings, traces of credit, operating capital loans, promissory word, foreign money issues, challenge funding, and other financing styles. This cash is utilized in a variety of eventualities. They’re categorized through terms, possession and control, and generation source. Before selecting a supply of capital, it’s miles important to assess it. Financing assets are the maximum promising industry for Its sample only
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Q2. Financial risk is about using more fixed cost financing in the business. Financial leverage does have a significant impact on the shareholder’s profits. Justify the statement with a real life example from the business environment reflecting on how the increase amount of fixed cost financing increases the risk of financial distress and impacts the earnings available to shareholders. (10 Marks)
Ans 2.
Introduction:
To run a business, an organization wants financial assets. Financial capital is raised for leading organizations via issuing debt securities and promoting not unusual stock. The ratio of debt to equity in a company’s capital shape has a lot of threat and return implications. As a result, company management should utilize a rigorous and sensible method even in determining a company’s desired capital structure. The capital structure describes how an organization price ranges its operations and growth using combining several funding assets. Economic trouble
- A Project costs Rs 80,000 and is expected to generate cash inflows as:
| Year | Cash inflows(Rs) |
| 1 | 20,000 |
| 2 | 24,000 |
| 3 | 30,000 |
| 4 | 36,000 |
| 5 | 40,000 |
| 6 | 44,000 |
- Discuss the steps for calculating the NPV and (5 Marks)
Ans 3a.
Introduction:
Net present value analysis is a technique for analyzing financial cash flows that aids assignment choice. Moreover, the NPV venture choice system is assessed as a benefit measuring approach. Furthermore, the discounted cash flow approach is utilized in NPV analysis to decide project profitability. An essential gain of the net present value technique is that it employs the time value
- Calculate the Net Present Value of the project if the cost of capital is 15%. (5 Marks)
Ans 3b.
Introduction:
Net present value refers to the difference between the value of cash today and the value of cash at a later duration (NPV). In dealing with initiatives, net present value (NPV) is getting used to determine if a project’s predicted economic rewards will exceed its current investment,
Cost & Management Accounting
September 2022 Examination
Q1. Labour turnover is a major concern observed in higher percentage in manufacturing entities. Labour turnover increases the cost of induction and other training programs. Discuss briefly, about labour turnover, the factors contributing towards it, and the related costs in the context of labour turnover (10 Marks)
Ans 1.
Introduction:
The aggregate fluctuation within the variety of humans employed in a corporate company during a specific duration is known as exertions turnover. It considers the quantity of departing employees, new hires, and the comprehensive range of employees on the payroll at the realization of a period. An excessive labor turnover charge is terrible for the organization’s sustainability and may lead to temporary closure or strike. As a result, organizations see human assets as a crucial element in their operations. Due to some personal and unavoidable motives, Its sample only
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Q2. From the following information provided by Gamma Manufacturing Ltd, prepare a statement of equivalent units, and also, discuss the concept of equivalent units (10 Marks)
| Particulars | Quantity |
| Opening stock of inventory
(40 percent complete) |
600 |
| Units introduced during the year | 5000 |
| Closing inventory of stock
(completion percentage, 80% complete) |
100 |
Ans 2.
Introduction:
Equivalent production devices can assist a business enterprise in discerning how much time and money it has put into its production procedure. It’s a way of figuring out how much money, cloth, and labor went into half-finished items. Accountants, small enterprise proprietors, and those in charge of producing techniques should recognize how to do this. Equal gadgets of manufacturing are a concept that assists organizations in figuring out the price of partially
Q3. 550 UNITS of raw material has been introduced in process I at the cost of Rs 20 per KG of raw material. The direct labour accounted for Rs 5000 and the other departmental expenses amounted to Rs 8000. The normal loss is 10% of the input. During the period, the actual production was 500kgs. Assuming that the scrap is salable at Rs 25 per KG prepare –
- Process Account (5 Marks)
- Calculate the value of abnormal/normal, loss / gains, if any, mention the formula as well (5 Marks)
Ans 3a.
Introduction:
A process account is created to determine a given process’s price. Inside the terrible side of the technique account, we indicate the fabric cost, labor value, and overhead price. It will likely be transferred to the following process in its entirety. If there may be a final procedure, the whole debit aspect total of the remaining process account can be transferred to the finished stock
Ans 3b.
Introduction
Normal Loss: normal loss refers to the loss that occurs because of processing activities. It can be predicted or predicted in advance, i.e., on the time of estimate.
Abnormal Loss: unexpected or abnormal situations, including an accident, system malfunction, or inferior cloth, might result in strange loss. From an accounting standpoint, an abnormal loss is defined as a loss that occurs further than an average loss. Those losses are separated from the
Customer Relationship Management
September 2022 Examination
Q1. You already have Seibel CRM installed in your company and that is providing support to your call center and sales force. However, Seibel has been for quite some time now and the management is worried on the ROI. You also have noted that the call center has not been doing well in their job. What are the KPIs that you intend to measure for the call center. (10 Marks)
Ans 1.
Introduction
Seibel customer relationship management enables the company to control its customers through this management device. The employer has continually taken this Seibel customer relationship control to improve their name center similarly and construct a direct relationship with the customers. This mission has proven that I was installing Seibel customer relationship management in my organization to boom my sales pressure and control the call center. Even though the Seibel customer relationship management has been hooked up, in some instances, the Its sample only
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Q2. Your company manufactures water coolers. You have products both for industrial markets, as well as domestic markets. However, this industry also has too many players and you are virtually competing with over 100 companies in the water cooler business. This month you are coming with a path breaking product, which you believe will change the domestic water industry. You want to considerably focus on this segment for the next 5 years. How will you manage relationship with your existing customers and persuade them to buy the new product? (10 Marks)
Ans 2.
Introduction
With a purpose to continue to exist in any market, it’s essential to have a perfect relationship with the clients. Right here, it’s shown that my corporation components water coolers to the clients in both industrial and nearby markets. Different groups imparting such water coolers in the market have a considerably poor impact on my employer due to the massive expansion of competitors. About one hundred groups within the market, my enterprise has to compete with competitors,
Q3. Ravi has completed his CRM course at NMIMS. The company where he has been working, has asked him to be the contact point for the CRM project implementation that is happening withing his organisation. Ravi has two tasks cut out for him: First is defining the success criteria for the CRM project implementation and the second is to understand whether CRM fits into the schema of things in his organisation and his evaluation of organisation, infrastructure and capabilities.
- How can he measure the success criteria for CRM project implementation? (5 Marks)
Ans 3a.
Introduction
Considering Ravi has completed the CRM course at NMIMS, his enterprise has cautioned he shapes a CRM task. Building a successful customer relationship management venture wishes to construct some particular measures. Ravi can be capable of measuring through sure measurements how a
- b. How can he evaluate to map the CRM project requirements to his organisation, infrastructure available and the capabilities of his organisation? (5 Marks)
Ans 3b.
Introduction
Ravi will be able to construct a successful undertaking by constructing specific organizational infrastructure and abilities to build purchaser relationships. Building a successful patron dating control assignment meets particular criteria and maps. The subsequent is an in-depth dialogue of
Enterprise Resource Planning
September 2022 Examination
Case Study:
Cross-Application Business Processes:
The fact that SAP’s transactions can be combined helps create broad and capable platforms for conducting business. In this way, SAP allows companies to obtain greater visibility into their sales, supply chain, and manufacturing trends, or to allow new methods of entering or tracking such trends (to maximize revenue and profit) by extending business processes in several different directions. A good example again is order-to-cash, which is essentially a “back office” accounting process. By combining multiple SAP applications, a company can create a more capable extended version of this business process, something called a cross-application process, mega process, or extended business process. Our simple order-to-cash process can become much more powerful in this way. For example, we might initiate our process through SAP’s Enterprise Portal, which allows a broad base of a company’s users or even its partners and suppliers to access the company’s SAP system using a simple browser. Once in the system, the user might “punch through” to SAP ERP to place an order. Through the business logic enabled at the business process level, control might be passed to the SAP CRM application to determine a particular customer’s buying preferences or history. CRM’s business logic might then direct or influence the business process in a particular way, perhaps to help the salesperson increase the customer’s order size or affect the order’s gross margin. Next, SAP’s Supply Chain Management (SCM) system might be accessed to revise a supply chain planning process for a set of potential orders, looking to optimize profitability as the system seeks to balance the needs of many different customers with the organization’s access to materials, people, and other resources. SAP Net Weaver Business Warehouse might next be queried to pull historical data related to the customer’s credit history, financial terms, and sales patterns within a particular geography or during a particular season. After these details are analyzed, the extended business process might turn control over to SAP’s Crystal Solutions to create company-internal reports. Simultaneously, SAP ERP or SAP Net Weaver Portal might be used to drive and track the pick-list process, order fulfillment and shipping process, and finally, the accounts receivables processes to conclude the overall business process.
Q1. Identify & Explain the SAP application modules as per the case scenario. (10 Marks)
ANS 1.
Introduction
SAP is a robust enterprise aid planning (ERP) software that refers to structured programs and uses facts processing. It comes with a software package that contains re-engineering tools and end-to-quit services. “Or, if you like, one could remain in a Respective industrial environment.” “SAP provides you with an enterprise makes that you may use to improve your profession and for that reason go into something past the SAP global.” SAP knowledge lets you be more flexible.” numerous physically remote computers may be connected to the database server in a Its sample only
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Q2. Describe how various business processes are related to SAP to connect the dots. (10 Marks)
ANS 2.
Introduction
SAP ERP is an enterprise-wide utility built through SAP SE. ERP device, frequently known as enterprise aid planning (ERP, is bendy software incorporating the critical techniques of a company’s essential corporate operations into a coherent unit. An ERP gadget comprises software components that give attention to a specific significant corporation, including financial control, human sources, commercial, production management, or consumer relationship management (CRM). Organizations simplest employ the additives required to behavior their
Q3. Case Study: Green Rabbit
Once upon a time, two friends launched a candy wholesale business. Then, they ran into a problem: shipping melt-prone chocolate bars during the summer months. After the pals designed a heat-sensitive supply chain, other food companies turned to them for help. The duo rebranded as Green Rabbit, a supply chain logistics provider specializing in fast delivery of perishable goods. That shift in strategy tested the company’s current processes, which relied on QuickBooks, Excel, and email. Green Rabbit’s multiple databases couldn’t communicate with one another, making real-time data analysis impossible. The warehouse was often waiting on help from the IT team, too. Green Rabbit chose NetSuite ERP, and the NetSuite professional services team got the company up and running on the system in three months.
Green Rabbit now:
Helps customers ship candy, snacks, and more across the country in 24 hours from one of three different warehouses, without inventory errors.
Delivers tens of thousands of orders per day, without delays.
Gets guaranteed error-free data from its ERP system, instead of risking errors from manually entered data.
Could triple its order volume, if desired, without impact on its systems.
- Explain the various issues in this case and how they tackled the situation. Explain elaborately. (5 Marks)
ANS 3A.
Introduction
green Rabbit was initially launched in 2009 as candy.com by cousins Greg Balistreri and Joe Melville to be “the candy save of the globe.” according to Balistreri, the entrepreneurs’ e-commerce intuition got here out, and the company flourished swiftly. “Chocolate dissolves, mainly at some stage in the summer,” explained Balistreri. “effective fulfillment of perishable
- Explain the concept of ERP – inventory management in this case context and explain the List of the features of the ERP inventory management module to support the success of Green Rabbit. (5 Marks)
ANS 3B.
Introduction
An ERP deployment is the procedure of organizing initiative aid planning (ERP) technology, guaranteeing that your squad is completely employing the platform. The process is shipped into 3 degrees: Connecting software on-premises and/or licensing with a Saas application firm generally pursue help from a provider or
Logistics Management
September 2022 Examination
Q1. Effective Logistics Management is crucial for a successful Supply Chain in a Business Environment. (10 Marks)
Ans 1.
Introduction
Supply chain services of an employer are added to the network development programs that add the resources, companies’ demand, individual demand, and technological modifications via adding product sales and creating success. Furthermore, it is brought that deliver chain offerings, and its encompass added the resources delivery, adjustments, and suppliers demand with coping with the benefits and addressing the quit-users demand will, in the end, cope with the factors and operating the services require accessibility in recent market changes. However, supply chain Its sample only
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Q2. To improve the effectiveness of the Logistics System, measuring the Customer Service of an Organization is of prime importance. (10 Marks)
Ans 2.
Introduction
Business communications are demanding elements that help maintain the offering’s demand by handling the changes and well-timed operating, focusing on accurate communications adjustments and requiring values. Furthermore, it’s far adding the essential changes and developing the business productiveness by managing the efficient topics and growing the business abilities. Furthermore, the logistic sports and working the customer’s delight are
Q3a. Design a Distribution Channel of an Industry of your choice. (5 Marks)
Ans 3a.
Introduction
The distribution channels in business are added middleman modifications and business chain management for analyzing the demand for purchases services and purchaser demand primarily based on unique offerings that include distributors, retailers, and wholesalers based on client
3b. The distribution channel designed by you above, describe in brief what will be the requirement of the Channel Members mentioned. (5 Marks)
Ans 3b.
Introduction
The elements and members primarily based on services distribution channels are introduced to business elements that help carry out the adjustments and effectively address the client’s carrier evaluations. But, this content will describe the distribution machine individuals and deal with
Retail Banking
September 2022 Examination
Q1. Business Continuity Management (BCM) is one of the critical parameters for the sustainable growth and development of bank. Explain the different components of BCM and rationale for BCM. (10 Marks) –
Ans 1.
Introduction
Retail management services added the business running and system that managed the demand of the retail industry with outlet changes. They developed the sports, including clients’ promotion and services demanded in business. Furthermore, the business components are delivered with more excellent tables and logical representations that add the adjustments and control the foundational enterprise values via controlling the data demand and reading the updates based totally on inserted knowledge and data associated with retail services changes and control in a Its sample only
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Q2. How do you envisage the growth of retail banking in India, especially in the context of the growing economy and millennial young population? Capture the emerging trends & issues in retail banking. (10 Marks)
Ans 3b.
Introduction
Business growth is the exploration of business demand; accessibility, availability, and production demand that help sell the services and upload each worldwide and national level of clients with analyzed marketplace desires. Moreover, the current market boom added that retail services demand is growing daily as it offers all products based on domestic products, healthcare products, and frequently used products for managing the higher existence and wholesome
Q3. Traditional retail banking is at inflection point (turning point), which has been possible due to the growth of many distribution channels and adoption of innovations.
- Explain at least five major market dynamics, which have accelerated the growth of retail banks. (5 Marks)
Ans 3b.
Introduction
The demand of distributional channels is introduced as a business chain and delivered through intermediary’s adjustments with handling services purchase demand and managing the channel services with adding distributional values and internet adjustments with studying the producing services and directing the pleasant distribution channels. It will describe the dynamic
- Discuss major recommendations of BASEL II, which has consolidated the growth of retail banks. (5 Marks)
Ans 3b.
Introduction
Retail banking includes the use or adoption new generation, which includes DBMS and other data dealing with technologies that assist in keeping countless numbers of users and examine the service’s demand and target audiences’ values. This content material will explore the statistics on
Supply Chain Management
September 2022 Examination
Q1. Electric Two-wheeler segment is growing quite quick. Charging station infrastructure is cited as a difficulty by many fossil fuel based auto experts but that is not slowing the EV market boom. Time taken to charge vehicles and mileage remains customer concern more than charging infrastructure. Wider range of vehicle models, technology development, availability, serviceability etc. are the main focus area for customers. How can Electric Vehicle companies leverage various supply chain drivers to handle customer focus areas some of which are indicated above? (10 Marks)
Ans 1.
Introduction
Organizations brought business segmentation techniques for dealing with the demand of the goal market. They affected the service demand by enjoying the business strategies and group demand in modern times. But, it is introduced as business diving adjustments. It addresses the group demand associated with managing innovative subsets values and comparing the needs of companies based on business priorities, changes, demographic values, and driving the behavioral demand for managing the business target audience correctly. Moreover, marketplace Its sample only
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Q2. “Cutting Chai” is a fancy snack and tea outlet in theme style. Their target customers are young crowd and students who spend time as a group over snack. Their outlets are slightly out of town to keep costs low, but it leads to very high level of sub- optimization of resources and processes. It’s a low margin and quick changing business. They also aim to start 10 franchises over the year across different towns. They also want to reach a lean and agile value chain over the next 2 years to keep costs low and margin better. Prepare a road map to enable them transition levels of supply chain improvement to be lean and agile value chain? (10 Marks)
Ans 2.
Introduction
The agile and lean supply chain offerings are brought to the client’s delight and managing the identity for eliminating the modifications and untraditional evaluations through introducing the power and velocity opinions through managing the products innovation in aggressive conditions. Similarly, responsiveness and agile changes control unpredictability and examine innovative products simultaneously by addressing the flexibility and speed evaluations with market demand. Furthermore, the constructing of device design and lean supply offerings are addressed using
Q3. “Chillout” is a vacation and sports tourism event organizer. They get groups from corporate and universities for organizing guided international tours. Sports tourism is a sector they want to focus more on. They want to forecast sports tourism customers for next 5 years to plan business model.
- Describe steps in demand forecasting in this case situation? (5 Marks)
Ans 3a.
Introduction
Similarly, it includes the business-making manner based totally on future estimation adjustments and developing the particular development via handling the services demand and business strategies effectively. Furthermore, this study will constitute the modifications in statistics
- Describe methods of demand forecasting? (5 Marks)
Ans 3b.
Introduction
Further, forecasting methods assist in allowing the offerings demand using managing the company’s activities and manufacturing adjustments via analyzing the market modifications and gaining insight adjustments primarily based on customers’ needs and forecasting values in
Total Quality Management
September 2022 Examination
Q1. Customer supplier relationship plays a vital role in developing superior quality output to the end-user. If you were the purchase head of your organization, how will you enhance the supplier bond and 2strengthen the relationship? (10 Marks)
Ans 1.
Introduction
The SRM services added the business control and critiques of business practices associated with addressing organization services, material demand, and cost-efficient adjustments by maximizing the modifications and building effective relationships in the present-day market. Furthermore, the current business demand and practices are evaluating the modifications and addressing the technology demand that is immediately affecting the country’s economic system and handling the business demand successfully. Moreover, in the covid situation, there are several Its sample only
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Q2. 7 QC (Quality Control) tools are very effective for any type of factory to solve almost every type of problem in a factory operation. These are the tools for troubleshooting quality issues, based on the numeric value. Discuss with example the tool which could be used to find the root cause of a problem. (10 Marks)
Ans 2.
Introduction
The services and quality control is described as business standards and managing the product manufacturing adjustments with developing the modification and business specification modifications. Furthermore, fine control is needed in each business to evaluate the offerings demand and control the business transformation through reading the adjustments and marketplace determination in aggressive changes. Furthermore, the necessary changes are
Q3. The cold storage warehouse temperature must be kept between 18 degrees Celsius and 26 degrees Celsius. The process of maintaining this temperature has a standard deviation of 2 degrees Celsius. The mean temperature is 21 degrees Celsius,
- What will be the process capability index (Cpk)? (5 Marks)
Ans 3a.
Introduction
Organizational business capacities add the offerings demand and capability of employees that assist in meeting the consumer’s demand and evaluate the changes through achievements and working capabilities. It will describe the demand of business functionality, measurements, and
- Discuss the objectives of process capability (5 Marks)
Ans 3b.
Introduction
Further, the procedure functionality analyzes the business measurements and strategies for inheriting the modifications and developing the unique business characteristics for meeting the business and organizational desires in aggressive adjustments. It’ll describe process