A STUDY ON QUALITY MEASUREMENT IN SERVICE OPERATIONS

Sale!
A STUDY ON QUALITY MEASUREMENT IN SERVICE OPERATIONS
A STUDY ON QUALITY MEASUREMENT IN SERVICE OPERATIONS - Image 2

Original price was: ₹2,500.00.Current price is: ₹1,000.00.

PAGES- 62

PPT- Yes

SYNOPSIS- Yes

File – Word

NOTE- For Table of content, Plz scroll down…..

Out of stock

Categories: ,

Description

                                                           

Sl. No Table of Contents Page No
Chapter 1 Introduction  
1.1 Introduction  
1.2 Company profile  
1.3 SWOT analysis  
1.4 About HMIL  
1.5 Dealers profile  
1.6 Statement of problem  
1.7 Objective of study  
1.8 Data source  
1.9 Research instrument used  
1.10 Tools used for analysis  
1.11 Period of study  
1.12 Limitation of study  
Chapter 2 Theoretical review  
2.1 Introduction  
2.2 Service Quality  
2.3 Five dimensions of service quality  
2.4 Characteristics of Service Quality  
2.5 Conceptual model  
2.6 Quality and satisfaction  
2.7  Service Quality through customer services  
2.8 Setting Quality Standard  
2.9 Quality Management in Automobile Sector  
2.10 Factors Influencing Service Quality in Automobile Sector  
2.11 Measurement of Service  
2.12 Researching Service Quality  
Chapter 3 Data analysis and Discussion  
Chapter 4 Findings, Recommendations, Conclusions  
4.1 Findings  
4.2 Recommendations  
4.3 Conclusions  
4.4 Appendices  
4.5 Bibliography  

 

 

Related products