World Class Operations
June 2024 Examination
1. You are the Maintenance Manager of a Pump manufacturer and have launched their TPM Program. Explain the concept of 5S and why it is the foundation of TPM. What are some of the benefits you expect from this TPM initiative? (10 Marks)
Ans 1.
Introduction:
In the competitive landscape of manufacturing, the pursuit of operational excellence is paramount for sustained success. As the Maintenance Manager tasked with spearheading a Total Productive Maintenance (TPM) program in a pump manufacturing facility, understanding the foundational concept of 5S is imperative. Originating from Japan, 5S embodies principles of organization and cleanliness, serving as the bedrock upon which TPM stands. This essay aims to dissect the essence of 5S and its significance in the context of TPM implementation, elucidating its role in driving efficiency, minimizing waste, and fostering a culture of continuous improvement. By delving into the nuances of Sort, Set in Order, Shine, Standardize, and Sustain, we unravel the transformative potential of 5S as a catalyst for operational excellence within our manufacturing ecosystem. Through It is only half solved
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2. Global Manufacturing firms in diverse sectors such as Automotive (Toyota, Daimler), Electronics (Apple, Phillips), Appliances (Kohler, Black & Decker), etc., are highly reputed for their unflinching commitment to Quality. In this context, briefly explain the key factors that are part of Quality. (10 Marks)
Ans 2.
Introduction:
In the dynamic realm of global manufacturing, the pursuit of quality stands as a hallmark of excellence and a testament to a company’s commitment to customer satisfaction and operational excellence. Across diverse sectors such as automotive, electronics, and appliances, industry giants like Toyota, Apple, and Kohler have established themselves as paragons of quality, setting high standards for their peers to follow. Quality in manufacturing encompasses a multifaceted approach that spans product design, production processes, supply chain management, and customer service. This essay seeks to
3a. Quality Awards act as motivation for the companies to carry on with world class standards in manufacturing. Discuss the difference between National and International Awards. (5 Marks)
Ans 3a.
Introduction:
Quality awards serve as significant motivators for companies to uphold world-class standards in manufacturing, incentivizing excellence and continuous improvement. Within the realm of quality awards, there exists a distinction between national and international accolades, each carrying its unique set of characteristics and implications.
Concept and
3b. With reference to Quality Awards, what are the Deming Criteria for Performance Excellence in assessing the award? (5 Marks)
Ans 3b.
Introduction:
Quality awards serve as significant benchmarks for organizations striving to achieve excellence in performance and quality management. Among the frameworks used for assessing these awards, the Deming Criteria for Performance Excellence stands out as a comprehensive set of guidelines that encompass key areas
Treasury Management in Banking
June 2024 Examination
1. In March 2022, major Central Banks worldwide started increasing interest rates resulting in higher Treasury Bill yields and failure of few banks in US (due to selling of Assets to meet liquidity). Explain the role Treasury Policies & ALCO for liquidity management? (10 Marks)
Ans 1.
Introduction:
The dynamics of central bank policies, particularly regarding interest rates, have significant ramifications for financial institutions, especially banks. The period starting from March 2022 witnessed a pivotal shift as major central banks globally commenced a cycle of interest rate hikes. This led to an upward surge in Treasury Bill yields, impacting various sectors of the economy, particularly the banking sector. Concurrently, the repercussions of these actions included the failure of several banks in the United States, attributed partly to liquidity constraints exacerbated by the necessity to sell off assets. In this context, the role of Treasury Policies and Asset Liability Management Committee (ALCO) becomes paramount. Treasury Policies guide a bank’s approach to managing its liquidity, while ALCO serves as a strategic body overseeing risk management, including liquidity risk. This essay will delve into how these mechanisms functioned in addressing the liquidity challenges faced by banks amidst the changing interest rate environment and the fallout of asset
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2. A British MNC in India want to move their Corporate Treasury to Head Office in London for better liquidity management. Explain what are the considerations when choosing the location to setup a Corporate Treasury office? (10 Marks)
Ans 2.
Introduction:
The decision to relocate a Corporate Treasury office involves a multitude of considerations, ranging from regulatory environment and market access to operational efficiency and strategic objectives. In the case of a British Multinational Corporation (MNC) contemplating the transfer of its Treasury function from India to its Head Office in London, various factors come into play. London, as a global financial hub, offers numerous advantages in terms of liquidity management and access to financial markets. However, the decision must be weighed against several considerations to ensure optimal outcomes for the MNC. This essay will delve into the key factors that need to be taken into account when choosing the location to set up a Corporate Treasury office, focusing on the specific context of
3. In view of settlement risk and increasing interest rates, explain the following:
a. What is Herstatt risk? (5 Marks)
Ans 3a.
Introduction:
Settlement risk poses a significant challenge to financial institutions, particularly in environments characterized by increasing interest rates. Among the various forms of settlement risk, Herstatt risk stands out as a notable concern. This essay aims to elucidate the concept of Herstatt risk in the context of settlement risk and the implications of rising interest rates on its prevalence and mitigation strategies.
Concept and
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b. How Assets and Liabilities are considered Rate Sensitive? (5 Marks)
Ans 3b.
Introduction:
Understanding the rate sensitivity of assets and liabilities is crucial for effective asset-liability management (ALM) in financial institutions. Rate sensitivity refers to the degree to which the value or cash flows of assets and liabilities change in response to fluctuations in interest rates. This essay aims to elucidate how assets and liabilities are considered rate-sensitive and the
Strategic HRM
June 2024 Examination
1. You are a human resources manager at a medium-sized company. Your company is considering implementing a new approach to managing its workforce, and the executives are interested in understanding the differences between Strategic Human Resource Management (SHRM) and traditional Human Resource Management (HRM). They have asked you to provide a detailed explanation, including the key distinctions, advantages, and potential challenges of each approach.? (10 Marks)
Ans 1.
Introduction:
Strategic Human Resource Management (SHRM) and traditional Human Resource Management (HRM) represent two distinct approaches to managing the workforce within organizations. While both aim to address human resource needs, they differ significantly in their focus, scope, and methodologies. SHRM emphasizes aligning HR practices with the strategic objectives of the organization, while traditional HRM tends to focus more on day-to-day administrative tasks and employee relations. Understanding the disparities between these approaches is crucial for organizations seeking to optimize their human capital management strategies. In this essay, we will delve into the key differences, advantages, and potential challenges associated with both SHRM
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2. Name two organizations that have merged with another firm in the recent past. Discuss the reasons for the merger. What HR challenges did these firms confront as a result of mergers? Were the firms successful in managing these challenges? Do you think there were better ways of approaching these issues? Describe them. (10 Marks)
Ans 2.
Introduction:
Mergers and acquisitions (M&A) are common strategic initiatives undertaken by organizations to achieve various objectives such as expanding market share, increasing efficiency, and accessing new technologies or markets. In recent times, two prominent examples of organizations that have engaged in mergers are AT&T and Time Warner and Disney and 21st Century Fox. These mergers were driven by strategic considerations aimed at enhancing competitiveness and
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3. Mitosense Corporation is a multinational company operating in the technology sector. Over the past few years, the company has experienced rapid growth, expanding its operations to new markets and increasing its workforce significantly. However, with this growth came challenges related to human resource management, particularly in the areas of recruitment, retention, and employee development.
Mitosense Corporation is facing difficulties in attracting and retaining top talent in a competitive market. Despite offering competitive salaries and benefits, the company is struggling to fill key positions, especially in its research and development (R&D) department. The HR department is under pressure to find innovative ways to attract qualified candidates and reduce the time-to-fill for vacant positions. Employee turnover has been increasing at Mitosense Corporation, particularly among younger employees. The company’s exit surveys indicate that many employees are leaving due to a lack of career development opportunities and a perceived lack of work-life balance. The HR department needs to develop strategies to improve employee retention and engagement, including implementing mentoring programs and flexible work arrangements. Mitosense Corporation recognizes the importance of investing in employee development to stay competitive. However, the company’s training programs are outdated and not aligned with the needs of its workforce. The HR department needs to revamp its training and development initiatives to ensure they are relevant, engaging, and accessible to all employees, including remote workers.
Questions
a. How can the HR department reduce the time-to-fill for vacant positions without compromising on the quality of hires? (5 Marks)
Ans 3a.
Introduction:
In the face of rapid growth, Mitosense Corporation, a multinational technology company, is grappling with challenges in human resource management, particularly in recruitment, retention, and employee development. One pressing issue is the prolonged time-to-fill for vacant positions, especially in critical areas like research and development (R&D). The HR department is under pressure to find innovative solutions to attract top talent swiftly without compromising
b. What steps can Mitosense Corporation take to improve career development opportunities for its employees? (5 Marks)
Ans 3b.
Introduction:
Mitosense Corporation, a multinational technology company, faces challenges in attracting and retaining top talent, particularly due to perceived limitations in career development opportunities. To address this issue, the company needs to implement strategies that prioritize the professional growth and advancement of its employees. Investing in career development not only enhances employee engagement and retention but also contributes to the company’s long-term success by fostering a
Research Methodology
June 2024 Examination
1. One of the newly opened Gym in your area trying to understand what type of exercise is preferred by people these Days, how often they do their exercise and do they really enjoy it or they do just for the sake of doing. Which research design is most suitable for this situation? Write research proposal for this situation. (10 Marks)
Ans 1.
Introduction:
As the fitness industry continues to expand, understanding the exercise preferences and motivations of individuals has become paramount for gyms seeking to attract and retain customers. In our local area, a newly opened gym endeavors to comprehend the dynamics of exercise engagement among the populace. This study aims to explore the types of exercises favored by people, their frequency of participation, and the underlying motivations driving their engagement. By unraveling these aspects, the gym can tailor its services to better meet the needs and preferences of its target audience, thereby fostering a more fulfilling fitness experience. Through a
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2. You are a HR manager in one of the major IT company. Design an experimental study to look into the factors that affect employee churn in the IT firm, with an emphasis on HR initiatives to lower attrition. Develop a design of experiment of this study keeping independent, dependent and extraneous variables into consideration. How you will apply control in this experimental research. Explain the variables and steps. (10 Marks)
Ans 2.
Introduction
Employee turnover, or churn, is a critical concern for IT companies worldwide, impacting organizational stability, productivity, and profitability. As an HR manager within the IT sector, addressing attrition rates through effective retention strategies is paramount. This experimental study aims to
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3. During pandemic Zepto has emerged as a major Quick commerce market in Mumbai; however; after the entry of Swiggy’s Instamart and Zomato’s Blinkit the market has become highly competitive. The market has been changing with respect to consumer preferences, market trends and consumer choices for apps.
a. Classify and distinguish the specific purposes for which Zepto may be able to use research effectively. Write down the problem statement and operational definition of this research. (5 Marks)
Ans 3a.
Introduction:
In the wake of the pandemic, Zepto has risen as a prominent Quick commerce market player in Mumbai. However, with the recent entry of competitors like Swiggy’s Instamart and Zomato’s Blinkit, the market landscape has become intensely competitive. This shift has necessitated Zepto to leverage research effectively to navigate the evolving consumer preferences,
b. Develop a questionnaire to study consumer preference for most preferred q-commerce app. (5 Marks)
Ans 3b.
Introduction
Understanding consumer preferences for Quick commerce (q-commerce) apps is crucial in the highly competitive market landscape, particularly with the emergence of multiple players like Zepto, Swiggy’s Instamart, and Zomato’s Blinkit in Mumbai. Developing a questionnaire to study consumer preferences can provide valuable insights for businesses like Zepto to tailor their offerings and strategies effectively.
Concept and
New Product Development and Managing Innovation
June 2024 Examination
1. Explain the different product lifecycle stages. Describe the characteristics of each phase in terms of product familiarity, sales etc. and provide a product example for each stage. (10 Marks)
Ans 1.
Introduction:
The product lifecycle serves as a foundational framework for understanding the trajectory of a product from its inception to its eventual decline. Comprehending the nuances of each stage in this lifecycle is essential for businesses to effectively manage their products and remain competitive in dynamic markets. Each phase presents unique challenges and opportunities, influencing decisions regarding marketing, production, and innovation. Through a comprehensive understanding of the product lifecycle stages, companies can optimize their strategies to maximize profitability and mitigate risks associated with product development. This essay will delve into the characteristics of each product lifecycle stage, exploring examples to
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2. Creating a ‘new product strategy’ prior to initiating the concept development phase is a fundamental component of launching new products. Picture yourself in the Product division of a leading multinational automotive manufacturer. The company intends to introduce a moderately priced mid-range version specifically designed for the Indian market. In this example’s context, assess the strategy utilizing two strategic planning models: the Ansoff Matrix and the BCG Matrix. (10 Marks)
Ans 2.
Introduction:
In the automotive industry, developing a comprehensive new product strategy is essential for successfully launching a new vehicle model. This is particularly crucial when targeting specific markets, such as the Indian market, which has unique preferences and demands. As a member of the Product division in a multinational automotive manufacturer, the task at hand involves introducing a moderately priced mid-range version tailored specifically for the Indian market. To assess this strategy effectively, two strategic planning models will be utilized: the Ansoff Matrix and the BCG Matrix. The Ansoff Matrix helps evaluate growth opportunities by considering market penetration, product development, market development, and diversification, while the BCG Matrix aids in assessing the product portfolio’s strategic position based on
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3a. What are the advantages for companies in conducting competitor analysis? Elaborate on Porter’s Five Forces model with an industry-specific example to illustrate its application. (5 Marks)
Introduction
Ans 3a.
Competitor analysis is a crucial practice for companies seeking to gain a competitive edge in their respective industries. By understanding their competitors’ strategies, strengths, weaknesses, and market positioning, companies can make informed decisions to improve their own performance. One widely used framework for competitor analysis is Porter’s Five Forces model, which provides a structured approach to assess industry competitiveness. This model examines five key forces that shape competition within an industry, helping companies identify opportunities
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3b. List and elaborate the 4 different types of innovation? Explain by providing an example from products/industries of your choice for each type. (5 Marks)
Ans 3b.
Introduction:
Innovation is a cornerstone of progress in any industry, driving growth, competitiveness, and customer satisfaction. Within the realm of new product development, four distinct types of innovation emerge, each contributing uniquely to organizational success. These include incremental innovation, disruptive innovation, architectural innovation, and radical innovation. Understanding these types is pivotal for businesses seeking to navigate the dynamic landscape of innovation effectively.
Concept and application
Incremental
Managing Business Process Outsourcing
June 2024 Examination
1. Your company, Acme Inc., is considering outsourcing its customer service department to a BPO provider in another country. You are the project manager responsible for selecting the best BPO partner. What key areas will you assess in your due diligence process? What specific steps will you take to gather information? (10 Marks)
Ans 1.
Introduction:
As Acme Inc. explores the possibility of outsourcing its customer service department to a Business Process Outsourcing (BPO) provider in another country, it embarks on a strategic journey that necessitates meticulous evaluation. The decision to outsource entails numerous considerations, including cost-effectiveness, access to specialized skills, and the ability to maintain high-quality customer support. As the project manager tasked with selecting the optimal BPO partner, thorough due diligence becomes paramount. This process involves scrutinizing various key areas to ensure alignment with Acme’s objectives and standards. By assessing these areas comprehensively, Acme can mitigate potential risks and capitalize on opportunities for enhanced operational It is only half solved
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2. Describe the key factors a company should consider when developing a capability sourcing strategy. (10 Marks)
Ans 2.
Introduction:
In today’s rapidly evolving business landscape, companies are increasingly recognizing the importance of developing robust capability sourcing strategies to drive efficiency, innovation, and competitiveness. Capability sourcing encompasses the strategic decisions regarding how organizations acquire, develop, and manage the essential resources and competencies needed to achieve their objectives. Whether through internal development, outsourcing, strategic partnerships, or a combination thereof, the sourcing of capabilities plays a pivotal role in shaping organizational agility and resilience. This introduction sets the stage for a deeper exploration into the key factors that companies must consider when formulating their capability sourcing strategies. By understanding and leveraging these factors effectively, companies can enhance their ability to adapt
3. BBC stands for the British Broadcasting Corporation, is a public service broadcaster which is headquartered in London. It is the world’s oldest and largest broadcasting company. It is recognised under the Royal Charter and operates for state for Culture, Media and Sport. It is often referred as ‘the Beeb’ by UK audiences. It has another nickname also, i.e. ‘Auntie’. Therefore, the two names may be clubbed together to be called as ‘Auntie Beeb’.
The BBC is a productive, extremely capable company which has won many awards for the outsourcing business. It serves a number of facilities like business process outsourcing, information technology, facilities management and serving the clients as per their needs. It generates the maximum customer centric vision so as to achieve maximum value to the company. According to Dave Wyer, Strategic Supplier Development Manager, Outsourcing Yearbook 2015, BBC has ranked best in outsourcing relationships. However, BBC faces some challenges also. The organisation thinks although it is best in outsourcing the business solutions, it lacks behind in many other contracts. In spite of information technology, more services need to be provided such as cloud, robotics, multi channel, single sourced, multi sourced, etc. Therefore, to achieve this, intelligent and proactive management of services are needed. The company always looks for collaboration with existing partners to innovate new technologies and methods.
However, this scenario can sometimes become complex due to market conditions which makes it difficult to smoothly execute all operations together. In addition to this, the license fee is also fixed which makes the task difficult due to the fixed income stream.
Dave Wyer says, ‘if you are expanding the outsourcing with multiple suppliers, then each of it is adding a certain risk with the value to the organisation’. Therefore, all these risks must be identified and monitored clearly for their occurrence. Another factor for eveloping the risk is due to the value leakage, which everyone tries in the organisation to mitigate throughout the life cycle of the contract. Hence, so as to avoid this, close attention is needed at all stages of the business by all the members of the organisation involved in it.
To deal with all kinds of related risks, a forum has been developed alled ‘The STAR Forum’. The BBC STAR Forum is an organisation-wide group dealing with the bringing of all contract managers and the sponsors under a common roof, so as to have a clear vision of the business like what is going on in the business, etc. i.e. the complete inside and outside details of the business outsourcing deals. This forum meet is organised quarterly and attended by all the senior management people and board executives also.
This approach exemplifies the barriers and risks of the BB’s strategic decisions for the business and thereby improves the value for the organisation. It builds more partnership opportunities for the company by engaging the staff efficiently with the designed strategy. Using the forum, robust communication links provide the BBC management to perform portfolio analysis for risks and develop the plan as per the risk for the removal from the system.
a. While achieving success, the BBC also faces challenges. Based on the information provided, identify two key challenges faced by the BBC in its outsourcing endeavors and explain their potential impact. (5 Marks)
Ans 3a.
Introduction:
The British Broadcasting Corporation (BBC), renowned as the world’s oldest and largest broadcasting company, has earned accolades for its outsourcing endeavors, particularly in business process outsourcing (BPO) and information technology (IT). However, amidst its successes, the BBC also grapples with notable challenges in its outsourcing initiatives, impacting its operational efficiency and strategic objectives. This introduction sets the stage for identifying and analyzing two key
b. Explain how the STAR Forum, as described in the case study, helps address the challenges faced by the BBC in its outsourcing strategy. (5 Marks)
Ans 3b.
Introduction:
The STAR Forum, as outlined in the case study, serves as a crucial mechanism for the British Broadcasting Corporation (BBC) to address challenges encountered in its outsourcing strategy. By bringing together contract managers and sponsors under a unified platform, the STAR Forum facilitates comprehensive oversight and strategic alignment in outsourcing initiatives. This introduction sets the
Lean Six Sigma
June 2024 Examination
1. As a consultant for business process outsourcing (BPO) company develop a comprehensive framework utilizing the DMAIC methodology for process improvement by identifying any process (at least 1) that needs improvement. Additionally, envisage yourself as the project leader of a Six Sigma initiative and draft a set of guidelines for your team to adhere to, aimed at avoiding conflicts effectively. (10 Marks)
Ans 1.
Introduction
In the realm of business process outsourcing (BPO), where efficiency and quality are paramount, the Lean Six Sigma methodology stands out as a beacon of systematic improvement. As consultants tasked with enhancing processes within a BPO company, our focus lies on developing a comprehensive framework utilizing the DMAIC (Define, Measure, Analyze, Improve, Control) approach. The DMAIC methodology provides a structured pathway for identifying areas of improvement, analyzing root causes, and implementing data-driven solutions. By leveraging Lean principles and Six Sigma tools, we aim to streamline operations, minimize waste, and elevate overall performance. This introduction sets the stage for a detailed exploration
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2. Consider yourself as a Six Sigma project leader for a super specialty hospital. Develop a comprehensive schedule outlining all activities from patient admission to bed occupancy. Additionally, construct a process map delineating the patient admission procedure, commencing from registration to bed allocation within the hospital. (10 Marks)
Ans 2.
Introduction
In the healthcare sector, particularly within super specialty hospitals, efficient patient flow management is critical for ensuring quality care delivery and maximizing resource utilization. As a Six Sigma project leader for such a hospital, the optimization of patient admission processes and bed occupancy is paramount to enhance operational efficiency and patient satisfaction. Developing a
3. Suppose you are employed at an organization that offers advanced software solutions and web-based business tools to other companies.
a. Select a specific process within your organization and deconstruct it into smaller tasks to pinpoint Non-Value Added (NVA), Business Value Added (BVA), and Value Added (VA) activities. (5 Marks)
Ans 3a.
Introduction
In the realm of software solutions and web-based business tools, optimizing processes is crucial for delivering value to clients efficiently. Within our organization, dissecting processes into smaller tasks helps us identify areas of improvement and distinguish between non-value-added (NVA), business value-added (BVA), and value-added (VA) activities. This breakdown enables us to streamline workflows, eliminate waste, and enhance overall productivity in delivering advanced software
b. If you are positioned as the project leader of a Six Sigma initiative centred around the identified process from part a then enumerate responsibilities associated with Six Sigma belts, including Master Black Belt (MBB), Black Belt (BB), Green Belt (GB), Yellow Belt (YB), and White Belt (WB). (5 Marks)
Ans 3b.
Introduction:
As the project leader of a Six Sigma initiative focused on optimizing the identified process within our organization, understanding the roles and responsibilities associated with different Six Sigma belts is essential. Each belt level, from White Belt to Master Black Belt, plays a crucial role in driving process improvement and ensuring the success of Six Sigma projects.
Concept and
IT Security and Risk Management
June 2024 Examination
1. Differentiate between vulnerabilities, threats, and countermeasures in information security. How do organizations identify and address vulnerabilities? Illustrate how a firewall plays an important role in protecting networks from unauthorized access. (10 Marks)
Ans 1.
Introduction:
In the realm of information security, understanding vulnerabilities, threats, and countermeasures is paramount for organizations aiming to safeguard their digital assets. Vulnerabilities represent weaknesses or flaws within a system, software, or process that could be exploited by attackers. Threats, on the other hand, encompass potential events or circumstances that could cause harm to an organization’s assets, operations, or reputation. Countermeasures are proactive measures taken to mitigate risks posed by vulnerabilities and threats, aiming to enhance the overall security posture of an It is only half solved
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2. Explain the importance of security awareness training for employees within an organization. How can a strong security awareness culture contribute to mitigating cybersecurity risks? Discuss the role of employees in maintaining the security of information systems and the potential consequences of a lack of security awareness among staff members. (10 Marks)
Ans 2.
Introduction:
In today’s digital landscape, organizations face an ever-evolving array of cybersecurity threats, ranging from phishing scams to sophisticated malware attacks. Amidst these challenges, security awareness training for employees emerges as a crucial component of an organization’s defense strategy. Security awareness training aims to educate employees about cybersecurity best practices, instill a culture of vigilance, and empower them to recognize and respond to potential threats effectively. As
3. A multinational e-commerce company, E-ShopX, is preparing for its annual flash sale event, which attracts millions of online shoppers. As a cybersecurity analyst hired by E-ShopX, you are tasked with ensuring the security of the company’s systems and infrastructure during this critical period.
Malicious Code Incident:
a. Scenario: On the eve of the flash sale, several customers report unusual behavior on the E- ShopX website, such as unexpected redirects, pop-up ads, and slow performance
As the cybersecurity analyst, how would you investigate the reported incidents to determine if the website has been compromised by malicious code? Outline the steps you would take to identify, isolate, and mitigate the malicious code to ensure the security and integrity of the website for the upcoming flash sale. (5 Marks)
Ans 3a.
Introduction:
As a cybersecurity analyst entrusted with ensuring the security of E-ShopX’s systems and infrastructure during its annual flash sale event, it’s imperative to promptly investigate reported incidents of unusual behavior on the company’s website. This essay outlines the steps to investigate, identify, isolate, and mitigate malicious code to safeguard the website’s security and integrity for the upcoming flash sale.
Concept and
Top of Form
b. Scenario: As the flash sale approaches, E-ShopX becomes a prime target for cyberattacks, including denial of service (DoS) attacks aimed at disrupting the website’s availability and causing financial losses.
As the cybersecurity analyst, what proactive measures would you implement to protect E- ShopX’s systems and infrastructure from potential denial of service (DoS) attacks during the flash sale event? Describe the strategies and technologies you would deploy to detect, mitigate, and respond to DoS attacks in real-time to ensure uninterrupted service for online shoppers. (5 Marks)
Ans 3b.
Introduction
As the flash sale event approaches, E-ShopX faces heightened risks of cyberattacks, particularly denial of service (DoS) attacks aimed at disrupting the website’s availability. As the cybersecurity analyst, it’s crucial to implement proactive measures to safeguard E-ShopX’s systems and infrastructure from potential DoS attacks during this critical period, ensuring uninterrupted service for online
International Logistics & Supply Chain Management
June 2024 Examination
Q1. An international athleisure brand is planning its foray in the Indian market but is unsure of whether to begin by importing its range of athleisure wear in India from its contract manufacturers located outside India or contracting a domestic Indian manufacturer to produce & supply its range of athleisure wear. Help the company in its supply chain planning & suggest a supply chain strategy for its Indian foray. (10 marks)
Ans 1.
Introduction
As the global athleisure market continues to expand, international brands are increasingly looking towards India as a lucrative market for growth. However, the decision of whether to import products from external manufacturers or to engage with domestic suppliers presents a pivotal choice in the supply chain strategy. This decision is complex, influenced by various factors such as cost, efficiency, market dynamics, and regulatory considerations. A comprehensive analysis is imperative to devise a robust supply chain strategy that aligns with the brand’s objectives and the unique demands of the Indian market. By examining the advantages and challenges of each approach, this analysis aims to provide actionable insights to
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Q2. An Indian manufacturer of copper wires wants to expand into international markets by exporting to two countries, Saudi Arabia & Qatar. Explain the various factors to be considered in planning the logistics for the exports expansion, and suggest the appropriate choice of logistics strategy (in-house / 3PL / 4PL etc.) for the same. (10 marks)
Ans 2.
Introduction
Expanding into international markets is a pivotal step for any business seeking growth and diversification. For an Indian manufacturer of copper wires, the decision to export to countries like Saudi Arabia and Qatar signifies an ambitious venture into new territories. However, this expansion entails a complex array of logistical considerations that must be carefully addressed to ensure success. The introduction of copper wires to foreign markets necessitates meticulous planning of logistics,
Q3. An Indian chemical manufacturing company has been facing stiff competition in the domestic market from imports. While there is strong demand for the product, cheaper imports from other countries such China, USA and Thailand, have limited the growth potential for the company. The company is therefore exploring sourcing its products from several low-cost suppliers based in these countries.
a. Identify the key factors the company must consider for procurement from these countries? How can it organize its international procurement function to ensure smooth procurement on a regular basis? (5 marks)
Ans 3a.
Introduction
The Indian chemical manufacturing company faces intense competition in the domestic market due to cheaper imports from countries like China, USA, and Thailand. To counter this, the company is considering sourcing its products from low-cost suppliers in these nations. This shift in procurement strategy requires careful consideration of key factors to ensure successful procurement and consistent supply. Additionally, organizing the international procurement function is
Top of Form
b. Explain the role of government agencies in such international procurement. What related procedural aspects will the company have to handle additionally for such international procurement? (5 marks)
Ans 3b.
Introduction
Government agencies play a crucial role in facilitating and regulating international procurement activities. For the Indian chemical manufacturing company considering sourcing from low-cost suppliers in countries like China, USA, and Thailand, engaging with government agencies becomes essential to navigate trade regulations, customs procedures, and compliance requirements. Understanding the role of these agencies and handling related procedural aspects is paramount for
International HR Practices
June 2024 Examination
Q1. Spice Agrofoods, a Delhi-based food processing company, is venturing into the French market by establishing a distribution center in Paris. The company plans to relocate a team of 25 logistics and marketing professionals from India and 2 from Spain. As the HR Manager, design pre-departure and post-arrival training programs for the team. Additionally, identify and discuss the top three challenges you foresee after the team’s movement to France.
Question:
What pre-departure and post-arrival training programs would you plan for the team relocating from India and Spain to France for Spice Agro foods? Also, what are the top three challenges you foresee after the movement is completed? (10 Marks)
Ans 1.
Introduction:
Spice Agrofoods, a renowned food processing company based in Delhi, is embarking on a strategic expansion into the French market by establishing a distribution center in Paris. This initiative involves relocating a team of 25 logistics and marketing professionals from India, along with 2 professionals from Spain. As the HR Manager tasked with overseeing this transition, it is crucial to design comprehensive pre-departure and post-arrival training programs to facilitate a smooth integration of the team into their new roles and environment. These training programs will not only equip the team members with the necessary skills and knowledge but also help in fostering a sense of belonging and understanding of the French business cultur
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Q2. Global Logistics Corporation (GLC), headquartered in Singapore, stands as a prominent logistics company that has recently extended its reach to 50 countries, spanning across Asia, Southeast Asia, the United Arab Emirates, Australia, and other regions. The company’s leadership is currently in the process of unifying performance management policies across all its international offices to ensure uniformity and efficiency. In your role as an HR head, you have been entrusted with the responsibility of identifying potential issues and challenges that the HR department might encounter during the implementation of a standardized performance management system across these 50 nations.
Question:
What are the primary issues and challenges that the HR department might face in the development and execution of a standardized performance management system across 50 nations for Global Logistics Corporation? Discuss in detail. (10 Marks)
Ans 2.
Introduction:
Global Logistics Corporation (GLC), a leading logistics company based in Singapore, has expanded its operations to 50 countries worldwide, encompassing diverse regions such as Asia, Southeast Asia, the United Arab Emirates, and Australia. In an effort to streamline operations and enhance efficiency, the company’s leadership is initiating the implementation of a standardized performance management system across all international offices. As the HR head entrusted with this responsibility, it is crucial to anticipate and address potential issues and challenges that may arise during the development and execution of such a system on a global scale. This endeavor requires careful consideration of cultural, legal, technological, and organizational factors to ensure the successful adoption and effectiveness of the performance management system across
Top of Form
Q3. XYZ Tech Solutions, a software development company based in Bangalore, India, has recently secured a significant contract with a tech giant in Silicon Valley, USA. The contract requires XYZ Tech Solutions to establish a dedicated team in San Francisco to work closely with the client. The team needs to include 3 software developers, 2 project managers, 1 cybersecurity specialist, and 1 client liaison officer. XYZ Tech Solutions is keen on hiring local talent to adapt to the Silicon Valley work culture and comply with local regulations. As an HR consultant, you are tasked with addressing the key challenges and considerations in recruiting, selecting, and managing the local team in San Francisco.
Question:
a) What are the Challenges and Considerations in Recruiting and Selecting a Local Team in San Francisco? (5 Marks)
Ans 3a.
Introduction:
Introduction: XYZ Tech Solutions, a software development company based in Bangalore, India, is tasked with establishing a dedicated team in San Francisco, USA, to fulfill a significant contract with a tech giant in Silicon Valley. As an HR consultant, addressing the challenges and considerations in recruiting and selecting local talent for this team is paramount to ensure the team’s success and alignment with Silicon Valley work culture and regulations.
Concept and
Top of Form
b) Considering the global nature of XYZ Tech Solutions and its endeavor to establish a team in San Francisco, what key factors should HR take into account when managing this local team? (5 Marks)
Ans 3b.
Introduction:
As XYZ Tech Solutions expands its operations globally by establishing a team in San Francisco, USA, effective management of this local team becomes essential for success. The HR department plays a crucial role in ensuring the smooth functioning and integration of the local team within the broader
International Banking & Foreign Exchange Management
June 2024 Examination
Q1. Suppose that your friend Mr. Naresh is expanding his business by starting a new export venture. He has seeked your advice in the matter. Explain to him how the EXIM bank can help him and discuss their programs and services that could be useful for Mr. Naresh. (10 marks)
Ans 1.
Introduction:
Embarking on a new export venture is a significant step for any entrepreneur, filled with both excitement and challenges. As Mr. Naresh seeks to expand his business horizons, the role of the Export-Import (EXIM) Bank emerges as a beacon of support and guidance. In a global landscape where international trade presents lucrative opportunities alongside inherent risks, EXIM Bank stands ready to assist exporters like Mr. Naresh in realizing their ambitions. This introduction sets the stage for exploring how EXIM Bank can serve as a trusted partner, offering a plethora of programs and services tailored to meet the diverse needs of exporters. By delving into the ways in which EXIM Bank can aid Mr. Naresh and discussing the specific programs and services at
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Q2. Dr. Swami is part of the management team of MHS bank that is performing very well in the domestic market of its country. Advisors have suggested them to consider expansion in foreign countries as well. What can be the advantages of such an approach? What kind of services can the bank aim to provide by ‘internationalisation’ of the bank? (10 Marks)
Ans 2.
Introduction:
In an era of globalization, expanding operations internationally has become increasingly crucial for financial institutions like MHS bank to sustain growth and remain competitive. This essay explores the advantages of international expansion and the services that MHS bank can offer through ‘internationalization.’ As part of its management team, Dr. Swami is tasked with considering the benefits and potential services to be provided by venturing into foreign markets. This strategic move opens avenues for diversification, accessing new markets and customers, gaining competitive advantage, achieving economies of scale, and fostering innovation. By embracing
Q3a. Over the past few years India has attracted a large amount of Foreign Direct Investment (FDI) in various sectors. Explain what you mean by FDI with an example. (5 marks)
Ans 3a.
Introduction:
Foreign Direct Investment (FDI) plays a crucial role in the economic development of countries like India by providing capital, technology, and managerial expertise. This essay aims to explain the concept of FDI with an example, highlighting its significance in driving economic growth and development.
Concept and application
- Definition
Q3.b. The Euro as a common currency for the European Union’s member states was launched with the aim of greater European Integration. Do you agree that Euro as a single currency has advantages? Discuss. (5 Marks)
Ans 3b.
Introduction:
The introduction of the Euro as a common currency for the member states of the European Union (EU) marked a significant milestone in the journey towards greater European integration. The adoption of the Euro aimed to foster economic cooperation, enhance monetary stability, and promote closer ties among EU member states. However, the Euro’s adoption as a single currency has been a subject of debate, with proponents highlighting its potential advantages while critics
Insurance & Risk Management
June 2024 Examination
Q1. Anita is self employed. She is thirty one years old, and is a fitness freak. She looks upon health insurance policies as useless annual drain on people’s monetary resources. Confident that she will remain fit and healthy in the foreseeable future, she has decided not to spend yearly sums on buying a health insurance policy. Do you feel that she is doing the right thing? If not, suggest suitable types of health insurance policies that she can consider. (10 Marks)
Ans 1.
Introduction:
In the realm of insurance and risk management, health insurance holds a paramount importance, serving as a shield against unforeseen medical expenses and providing financial security during times of illness or injury. However, there exist individuals like Anita who perceive health insurance as an unnecessary expenditure, driven by confidence in their own health and fitness. Anita, a self-employed fitness enthusiast at the age of thirty-one, has chosen to forgo health insurance, viewing it as an avoidable drain on financial resources. This stance raises pertinent questions about the prudence of such a decision in the face of potential health risks and uncertainties. This essay delves into the rationale behind Anita’s choice and evaluates its viability,
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Q2. Insurance is provided on the trust basis and the facts mentioned in the proposal form. What is your understanding on the above statement with reference to the basic principles of Insurance? (10 Marks)
Ans 2.
Introduction:
Insurance operates on the principle of trust between the insured and the insurer, relying heavily on the accuracy and completeness of information provided by the insured in the proposal form. This trust forms the foundation of the insurance contract, where the insurer agrees to indemnify the insured against specified risks in exchange for premium payments. The proposal form serves as a vital document in this process, as it contains crucial information about the insured’s risk profile, which helps the insurer assess and price the risk appropriately. Hence, the accuracy and truthfulness of the information provided in the proposal form are paramount for the smooth functioning of the insurance mechanism. This essay aims to explore the significance of trust and the proposal form in insurance, elucidating how they align with the fundamental
Q3. Jatin has recently started working with a renowned MNC after passing out of a premier B- School. A senior colleague has suggested him to take a life insurance policy. However, Jatin is not convinced with the idea of taking a life insurance policy and is unaware of the various life insurance products which are available in the market. As a friend of Jatin You need to make Jatin understand the following:
a. Explain the concept of life insurance to Mr. Jatin and highlight the importance of a having life insurance policy (5 Marks)
Ans 3a.
Introduction:
Life insurance is a critical financial tool that provides protection and peace of mind to individuals and their loved ones. As Jatin embarks on his professional journey, it’s essential for him to understand the concept of life insurance and its significance in securing his and his family’s future financial well-being.
Concept and
b. Help Jatin in explaining the various types of life insurance policies (any 4) which are available in the market. (5 Marks)
Ans 3b.
Introduction:
Navigating the world of life insurance can be overwhelming, especially for someone like Jatin who is new to the concept. However, understanding the different types of life insurance policies available in the market is crucial for making informed decisions about financial protection. Let’s
Global Retailing
June 2024 Examination
1. You are supposed to set up a store for an exclusive brand Platinum and Titanium jewellery for the mid and niche segments? What is the kind of display that you can think of to increase the sale of this jewellery? (10 Marks)
Ans 1.
Introduction
Establishing a store for an exclusive brand like Platinum and Titanium jewelry requires meticulous planning to create an enticing display that caters to the mid and niche segments effectively. The presentation of these luxurious pieces plays a vital role in capturing the attention of potential customers, conveying the brand’s exclusivity, and ultimately driving sales. This essay explores various strategies and concepts aimed at optimizing the display to maximize the appeal and profitability of Platinum and Titanium jewelry. By integrating elements of artistry, storytelling, and customer engagement, the envisioned display seeks to create a memorable shopping
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2. If you were given the task to setting up a store in terms of location, display, promotions, visibility, layout how would you go about doing up the store and also use technology to put the signages? (10 Marks)
Ans 2.
Introduction
Setting up a store involves a multifaceted approach that encompasses various aspects such as location, display, promotions, visibility, layout, and the integration of technology. Each of these elements plays a crucial role in creating an immersive and enticing retail environment that attracts customers, drives sales, and enhances the overall shopping experience. In this essay, we will explore how to strategically approach the establishment of a store, considering factors such as ideal location selection, innovative display techniques, effective promotional strategies, maximizing visibility, optimizing store layout for customer flow, and leveraging technology for signage
3. Case study
Toyota Motor’s quarterly profit tops estimates, shares hit all-time high
Net sales for the fiscal first quarter rose 24 per cent to ¥10.6 trillion, topping the prediction for ¥9.8 trillion. For the full year, Toyota kept the revenue outlook at ¥38 trillion Toyota. Toyota Announced Plans to Strengthen Its Competitiveness in China By, Among Other Things, Accelerating the Development of An Electric Powertrain with Its Two Biggest Suppliers, Denso and Aisin.
Toyota Motor’s quarterly profit exceeded estimates as improvements in supply of semiconductors and a weak yen helped it capitalize on a global rebound in demand for vehicles. The stock closed at a record high.
Operating profit for the three months through June was a record ¥1.1 trillion ($7.7 billion), the world’s No. 1 carmaker said in a statement Tuesday. That compared with ¥880 billion projected by analysts. Toyota kept its outlook for operating income for the fiscal year at ¥3 trillion.
Demand for automobiles is robust following the pandemic downturn, prompting carmakers to boost production and raise prices. Toyota made and sold a record number of vehicles in June. It is also on track to increase production between August and October, according to recent reports.
“When considering exchange rates, production and the market environment, Toyota keeping its outlook was a bit of a surprise,” Bloomberg Intelligence analyst Tatsuo Yoshida said.
Net sales for the fiscal first quarter rose 24 per cent to ¥10.6 trillion, topping the prediction for ¥9.8 trillion. For the full year, Toyota kept the revenue outlook at ¥38 trillion.
The company’s shares rose 2.5 per cent in Tokyo, building on Monday’s 3.3 per cent gain to reach ¥2,445.5 — a record based on data compiled by Bloomberg going back to 1974. The share price reflects a five-for-one stock split in October 2021
Toyota said it was able to command higher prices for vehicles, helping to “reduce the impact of the sharp rise in materials prices.”
Japanese carmakers’ sales in 2023 could rise 19 per cent domestically and 18 per cent in the US, but fall 4 per cent in China, according to Yoshida.
“Toyota’s declining business in China is a point of concern,” he said. “The impact is industry-wide but concerning for a firm like Toyota.”
Toyota announced plans to strengthen its competitiveness in China by, among other things, accelerating the development of an electric powertrain with its two biggest suppliers, Denso and Aisin.
As pressure builds on manufacturers to phase out fossil fuels and embrace the shift to electric vehicles, Toyota has promised to expand EV production while continuing to offer a broad selection of hybrid and gasoline cars.
Soon after former Lexus head Koji Sato became chief executive officer, the company pledged to sell 1.5 million battery EVs annually by 2026. Further out, it has promised to sell 3.5 million by 2030, halve its carbon dioxide emissions by 2035 and become carbon neutral by 2050.
In May, Sato said Toyota would produce 200,000 BEVs this fiscal year. He also said it would invest ¥3.1 trillion on sustainable growth, including efforts to decarbonize and electrify.
Questions
a) What is Toyota’s future strategy and how is it gearing up for achieving that goal and how are things looking up after the pandemic downturn? Why should the car companies raise prices at this point and is Toyota’s sale falling in China a cause for concern and what is its plan to compete in that market? (5 marks)
Ans 3a.
Introduction
Toyota’s quarterly profit exceeding estimates and its future strategies indicate the company’s resilience and adaptability in navigating through challenging times. Amidst the pandemic downturn, Toyota has demonstrated a robust performance, leveraging improvements in supply chains and market conditions to capitalize on global demand for vehicles. However, challenges such as declining sales in China present concerns, prompting the company to adopt strategic
b) What is the reason Toyota wants to continue its focus on Gasoline and Hybrid cars along with its electric cars? What has Koji Sato pledged and where is the focus turning towards an electric and clean energy vehicle and what are the effects of the current Gasoline engines that are impacting our planet and why do they need to be phased out? (5 marks)
Ans 3b.
Introduction
As Toyota embraces the shift towards electric vehicles (EVs) and clean energy, the company’s commitment to maintaining a diversified product portfolio, including gasoline and hybrid cars, remains paramount. This approach aligns with Toyota’s strategic vision of catering to diverse customer preferences while simultaneously advancing towards a more sustainable future. Koji Sato’s pledge to expand EV production while continuing to offer gasoline and hybrid cars underscores Toyota’s commitment to meeting the evolving needs of consumers while addressing environmental concerns.
Concept and
Entrepreneurship and Venture Capital Management
June 2024 Examination
1. Health & Wellness retreat: Can you explain how you plan to generate revenue and sustain your business in the Indian market. (10 Marks)
Ans 1.
Introduction:
In the bustling Indian market, the health and wellness industry has witnessed exponential growth in recent years, propelled by a burgeoning middle class increasingly prioritizing holistic well-being. Our venture aims to capitalize on this trend by offering a comprehensive Health & Wellness retreat. This retreat will provide individuals with a sanctuary to rejuvenate their mind, body, and spirit amidst the serene backdrop of nature. Our holistic approach integrates various wellness modalities, including yoga, meditation, Ayurveda, and organic nutrition, to cater to the diverse needs of our clientele. As we embark on this entrepreneurial journey, it is imperative to strategize meticulously on
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2. Riyansh and John are two friends who want to start a technology company. They are concerned about limiting their personal liability and attracting potential investors. Which form of ownership should they consider, and what are the main characteristics of this form? (10 Marks)
Ans 2.
Introduction:
As Riyansh and John embark on their entrepreneurial journey to start a technology company, they face critical decisions regarding the structure of their business ownership. One of their primary concerns revolves around limiting personal liability and attracting potential investors, indicating the need for a business entity that offers both advantages. In the realm of business ownership, several forms exist, each with distinct characteristics and implications. Choosing the appropriate form of ownership is crucial as it lays the foundation for the company’s legal framework, financial structure, and
3. Elizabeth is aspiring entrepreneur who wants to launch a business with a fast-food restaurant. She does not want to start business from scratch because of low-risk appetite and not sufficient capital to start the business.
a. Elizabeth is exploring different business models for her new fast- food restaurant venture. Examine the advantages and limitations of franchise business model and an independent fast-food restaurant. (5 Marks)
Ans 3a.
Introduction:
As Elizabeth ventures into the realm of entrepreneurship with aspirations of launching a fast-food restaurant, she faces the pivotal decision of choosing between different business models. Two primary options she is exploring are the franchise business model and an independent fast-food restaurant. Each model presents unique advantages and limitations that warrant careful consideration to align with Elizabeth’s goals and risk appetite.
Concept and application
Top of Form
b. Advise Elizabeth on the most suitable model for her business and why? (5 Marks)
Ans 3b.
Introduction
As Elizabeth contemplates the most suitable business model for her fast-food restaurant venture, she faces a critical decision that will shape the trajectory of her entrepreneurial journey. With considerations such as risk appetite, financial constraints, and long-term goals at the forefront of her mind, Elizabeth seeks guidance on choosing between the franchise business model and an independent fast-
Employee Development & Talent Management
June 2024 Examination
1. Twice a year, Zenith Corp. buzzed with excitement. “Switch Up” day meant swapping jobs! Tushar, the careful number cruncher, got opportunity to development advertising content for the company. Sheel, the sales whiz, got to try her hands at data analysis. At first, they were scared. But Tushar’s words clicked, and Sheel uncovered sales secrets. Soon, “Switch Back” came. Tushar, got a new perspective towards accounting. Sheel with the analysed data in her mind, closed deals like magic! Zenith, once stuck in its ways, benefitted from these new perspectives of new roles. They learned the best way to grow was to leap out of their comfort zones. Many organizations use multiple ways of employee development and empowerment. In light of the above case, please discuss Job enlargement, Job rotation and transfers as a way of employee development. What are the potential drawbacks of job rotation and transfers? (10 Marks)
Ans 1.
Introduction:
Employee development and empowerment are crucial aspects of organizational success. One method employed by many organizations to foster growth and innovation among employees is through job enlargement, job rotation, and transfers. Job enlargement involves expanding an employee’s current role to include additional responsibilities and tasks. Job rotation refers to the practice of moving employees through various positions within the organization, allowing them to gain exposure to different functions and perspectives. Transfers involve moving employees from one department or location to another, providing them with new challenges and opportunities for development.
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2. Tech Titans, a booming software firm. Lately the firm has started to lose it’s market value in the stock market. Mr. Bala, the founder, aging, nearing retirement was not able to announce a successor yet. In fact, there was complete silence about who will be taking over once Bala retires. As per his last interview with a business magazine, he was planning to shift to his native for a peaceful life. This was putting his employees in a dilemma about the future of the company, his second line was feeling low on morale due to lack of clarity. In light of this case, please elaborate on improper succession planning and communication gap as hurdles in employee development in an organization. (10 Marks)
Ans 2.
Introduction:
Succession planning is a critical aspect of organizational management, ensuring continuity and stability, especially during leadership transitions. However, when succession planning is improperly executed or neglected, it can create significant hurdles in employee development and organizational success. The case of Tech Titans illustrates the consequences of inadequate succession planning and communication gaps within an organization.
In Tech Titans, the founder, Mr. Bala, is nearing retirement without having announced a successor or communicated any succession plans to the employees. This lack of clarity about leadership succession has led to uncertainty and
Top of Form
3. Sakshi Mitisha is the owner of a mid-size boutique in a big city. With many high profile and celebrity clients she does not get a lot of time to get into administrative improvement of the boutique. But when her master tailor announced to quit on her suddenly one day, she was left baffled in the middle of upcoming wedding season. Rafique her oldest tailor told her that he has been feeling dissatisfied with his growth in the company. Mitisha realised that this may be the result of the latest incentive she offered to her counter sales staff and them treating the boutique staff from the money. Mitisha realises that she has been too haphazard about any bonuses or increments in the staff salaries and wants to work out a consistent process for incentives and increments. Please answer the following questions based on this information.. (10 Marks)
3a. What conditions must Mitisha keep in mind for designing a performance management process? (5 Marks)
Ans 3a.
Introduction:
Effective performance management is essential for ensuring the success and sustainability of any business. It involves establishing clear goals, providing regular feedback, and rewarding employees for their contributions to the organization’s objectives. In the case of Sakshi Mitisha’s boutique, the sudden departure of her master tailor and dissatisfaction among her staff highlight the importance of
3b. Highlight the significance of a performance management system in any organization. (5 Marks)
Ans 3b.
Introduction:
A performance management system plays a crucial role in ensuring the success and sustainability of any organization. It involves processes and tools designed to monitor, evaluate, and improve employee performance in alignment with the organization’s goals and objectives. The significance of a robust performance management system cannot be overstated, as it contributes to employee engagement, productivity, and
Digital Payments
June 2024 Examination
1. Discuss the evolution, applications, and security concerns surrounding Near Field Communication (NFC) technology, highlighting its impact on modern society. Provide examples of NFC-enabled devices and industries benefiting from its adoption. Assess the potential future advancements and challenges for NFC technology. (10 Marks)
Ans 1.
Introduction:
Near Field Communication (NFC) technology stands as a cornerstone in the landscape of modern digital interactions, offering seamless connectivity and convenience across various domains. Originating in the early 2000s, NFC has swiftly evolved from a niche technology to a ubiquitous feature in smartphones, wearables, and various IoT (Internet of Things) devices. At its core, NFC enables short-range communication between devices, allowing data exchange when brought into close proximity, typically within a few centimeters. Initially popularized for contactless payments, NFC has
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2. Discuss the impact of major cryptocurrencies like Bitcoin and Ethereum on traditional banking systems, regulatory frameworks, and emerging trends in decentralized finance. Evaluate the prospects and risks associated with widespread adoption of cryptocurrencies, considering factors such as scalability, security, and regulatory compliance. (10 Marks)
Ans 2.
Introduction:
The advent of major cryptocurrencies such as Bitcoin and Ethereum has ushered in a new era of financial innovation, challenging traditional banking systems and regulatory paradigms worldwide. Bitcoin, introduced in 2009 as a decentralized digital currency, disrupted conventional notions of money by enabling peer-to-peer transactions without the need for intermediaries. Ethereum, launched in 2015, further revolutionized the space by introducing smart contract functionality, laying the groundwork for decentralized applications (DApps) and programmable
3. XYZ Company, a medium-sized retail business in utilities, recently decided to transition from traditional cash-based transactions to digital payments. This decision was driven by the increasing demand for contactless payment options from customers and the desire to streamline financial operations.
a. Discuss the factors that motivated XYZ Company to shift towards digital payments. Analyze the benefits and potential drawbacks of adopting digital payment systems for businesses like XYZ Company. (5 Marks)
Ans 3a.
Introduction:
The transition from traditional cash-based transactions to digital payments has become increasingly common among businesses seeking to meet evolving consumer preferences and streamline financial operations. XYZ Company, a medium-sized retail business in utilities, recently made the strategic decision to embrace digital payments in response to growing demand for contactless payment options from customers and the need for operational
b. Evaluate how the shift to digital payments may impact XYZ Company’s customer base. Discuss strategies for XYZ Company to enhance the customer experience during the transition to digital payments. (5 Marks)
Ans 3b.
Introduction:
As XYZ Company transitions to digital payments, it is crucial to assess the potential impact on its customer base and devise strategies to enhance the customer experience during this transition. Embracing digital payments presents both opportunities and challenges for XYZ Company in catering to the evolving needs and preferences of its customers while ensuring a seamless transition to
Business Ethics Governance and Risk
June 2024 Examination
Note: This assignment is application based, you have to apply what you have learnt in this subject into real life scenario. You will find most of the information through internet search and the remaining from your common sense. None of the questions or answers appear directly in the textbook chapters but are based on the concepts and content covered in the chapters or live sessions, directly or indirectly.
1. “Business should provide goods and services in a manner that is sustainable and safe.” Prepare an executive summary (in your own words) to showcase how the company is delivering on this Principle 2 of the National Guidelines on Responsible Business Conduct (NGRBC) from the Business Responsibility & Sustainability Report – 2022-23 (BRSR) of a company of your choice. Choose any ONE listed company from the BSE/NSE list of top 100 companies by market capitalization. You must mention the name of the selected company and include the weblink to its BRSR. (You may also refer to the company website or its sustainability report for additional information on this principle and its indicators) DO NOT copy paste. (10 Marks)
Ans 1.
Introduction:
Reliance Industries Limited (RIL) stands as a beacon of corporate responsibility and sustainability in India’s business landscape. As one of the top companies listed on both the Bombay Stock Exchange (BSE) and the National Stock Exchange (NSE), RIL has garnered not only financial success but also recognition for its unwavering commitment to responsible business conduct. Principle 2 of the National Guidelines on Responsible Business Conduct (NGRBC) emphasizes the importance of providing goods and services in a manner that is sustainable and safe, a principle deeply ingrained in RIL’s corporate ethos. The Business Responsibility & Sustainability Report (BRSR) for 2022-23 offers insights into RIL’s efforts in this domain, reflecting its dedication to sustainable practices
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2. Go through the ‘Corporate Governance’ section in the annual report (FY2022-23) of the company selected in Q1 and prepare an analytical write up (in your own words) on its corporate governance philosophy, each board member’s profile analysis in terms of whether they are executive, non-executive, or non-executive & independent, their skillsets/ competencies, the committees they are a part of in this company and their other board positions outside of this company. Conclude with your analysis/insights about the contribution that these board members make to their fiduciary duty of care and diligence as ‘trustees of social wealth’ on the board of this listed company. (You must go through their profiles as given on the company’s website in ‘investor’ section for additional relevant information). You must mention the name of the company and include the weblink to its annual report 2022-23. (10 Marks)
Ans 2.
Introduction:
Corporate governance stands as a cornerstone of Reliance Industries Limited’s (RIL) operational framework, ensuring transparency, accountability, and ethical conduct. RIL’s Annual Report for the fiscal year 2022-23 offers a glimpse into its governance philosophy and the composition of its board of directors. As a company of immense stature in India’s corporate landscape, RIL’s governance practices play a pivotal role in shaping its strategic direction and maintaining stakeholders’ trust. This analytical write-up aims to dissect RIL’s corporate governance ethos, analyze the profiles of its board
3. You are a sales manager in a mid-size IT company selling IT hardware. The purchase manager for a large company agrees to give you an order of Rs. 50 lakh (their first order with you) on the condition that you will agree to make a Rs. 50,000 donation to his favorite charity (NGO) that is supporting a local youth sports team being managed and trained by his wife.
a. What according to you is/are the ethical dilemma/s in this situation? (5 Marks)
Ans 3a.
Introduction
In the scenario presented, an ethical dilemma arises for the sales manager of a mid-size IT company. The purchase manager of a large company conditions a Rs. 50 lakh order on the sales manager agreeing to make a Rs. 50,000 donation to his favorite charity, which supports a local youth sports team managed and trained by his wife. This situation poses several ethical considerations
b. Explain the step wise process of how will you handle this situation? (5 Marks)
Ans 3b.
Introduction:
Handling the ethical dilemma presented in the scenario requires a thoughtful and systematic approach to navigate through the complexities involved. As a sales manager in a mid-size IT company, it is imperative to uphold ethical standards while also effectively managing business relationships
Advanced Supply Chain Management
June 2024 Examination
1. Sourcing strategies used by Maruti helped it in lower down its costs to the tune of approximately Rs. 60 crores and improve the delivery time by 20 per cent. Discuss how sourcing could have helped Maruti in efficient procurement processes. (10 Marks)
Ans 1.
Introduction:
Effective sourcing strategies play a pivotal role in enhancing the efficiency of procurement processes for organizations like Maruti. Maruti, being a prominent player in the automotive industry, has demonstrated how adept sourcing can significantly reduce costs and improve delivery times. Sourcing refers to the process of identifying, evaluating, and engaging suppliers to obtain goods and services necessary for operations. In Maruti’s case, strategic sourcing decisions have evidently yielded substantial benefits, including cost reduction and enhanced delivery performance. This essay delves into the specific sourcing strategies employed by Maruti, elucidating how they contributed to the optimization of procurement processes and the
It is only half solved
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2. Designing a distribution network is a systematic process that involves a number of steps. Discuss these steps in detail with relevant FMCG industry examples. (10 Marks)
Ans 2.
Introduction:
Designing an effective distribution network is crucial for FMCG (Fast-Moving Consumer Goods) companies to ensure timely and efficient delivery of products to end consumers. This process involves a systematic approach comprising several key steps. By carefully planning and optimizing the distribution network, FMCG companies can minimize transportation costs, reduce delivery times, and enhance customer satisfaction. This essay examines the step-by-step process of designing a distribution network, drawing insights from the FMCG industry to illustrate each stage with relevant examples. Through a comprehensive understanding of these steps, FMCG companies can develop distribution networks that are responsive to market
3. Mega Electronic Limited supplies electronic components to various TV manufacturers. In the year 2022 the cost of goods sold by Mega Electronic was Rs.240 crores. The company was in a very bad shape with huge accumulated losses. After an in-depth study the management found its different process and technologies was not correctly aligning the capabilities of its supply chain with its business strategies. The company carried an average inventory of Rs.60 crore and it was estimated the cost of capital as 10%, storage cost was
7% and risk cost was 6% per unit per annum of inventory. Mega Electronic created a task force to examine the different supply chain drivers and improve its utilization. In the next financial year, 2023, the cost of goods sold remained the same but the company, due to various improvement initiatives undertaken, was able to increase its inventory turnover by 3 times of what it had achieved in the year 2022.
a. Calculate the savings achieved by Mega Electronic Limited through its improvement initiatives. (5 Marks)
Ans 3a.
Introduction:
Mega Electronic Limited, a supplier of electronic components to TV manufacturers, faced significant challenges due to misalignment between its supply chain capabilities and business strategies. In 2022, the company incurred substantial costs of goods sold and carried a high inventory, resulting in accumulated losses. Recognizing the need for improvement, Mega Electronic embarked on a journey to optimize its supply chain processes and technologies to align with its business
b. Discuss some 5 different parameters Mega Electronics Limited can use for measuring its performance of its supply chain. (5 Marks)
Ans 3b.
Introduction:
Performance measurement is essential for Mega Electronics Limited to evaluate the effectiveness and efficiency of its supply chain operations. By utilizing various parameters, the company can gain insights into its performance and identify areas for improvement. This essay explores five