Business Communication
June 2022 Examination
Q1. You are the Team Leader with Amazon. A new group of interns has joined the company. You have been given the responsibility of explaining to them how to draft business messages. You explain to them about, ‘Adapting the message to Your Audience.’ This can be done by –
- Using the You Attitude;
- Maintaining Standard of Etiquette;
- Emphasizing the Positive and
- Using Bias-Free Language.
Explain these giving appropriate examples of each. (10 Marks)
ANS:
Introduction
When developing business messaging, there are four traits of taking note of client demands:
- Writing and talking in perspective of your viewer’s dreams, goals, aspirations, & picks rather than your own is known as the “you” approach. Composing with all of this mindset is critical to accurate communications because it demonstrates to your reader that you may be considering their interests, now not except your own.
- Social etiquette no longer means recognizing your viewers but contributes to a more efficient communication environment and reduces ugly visceral responses.
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- Lisa, a commerce graduate, has been working in the field of Finance for the last 3 years. She now decides to do her post-graduation in management at a reputed college. As a part of her documents, Lisa requires a recommendation letter from her former professor. Imagining yourself to be Lisa, write a letter to your former professor requesting him to write a recommendation letter for you. Take care to refresh the professor’s memory because you had passed out three years ago. Creatively assume any other details that you need for writing the request letter. (10 Marks)
ANS:
Introduction
You might have to ask any person to write this recommendation letter with you at some time. Don’t forget to inquire for a letter of advice from old employers, supervisors, professors, advisors, customers, or suppliers. Start your recommendation letter with a welcome that acknowledges the letter’s recipient. If in any respect possible, introduce them by using their first names. Use a professional, company salutation like “To whom it can situation” if this is not
- Write a complaint letter to the Director of Consumer Grievance Redressal Cell based on the facts given below: You are Jass Javvy. You bought a Kitchen Aid stand mixer from Flipkart on 1 January 2022 for an amount of Rs.40, 000. This included delivery and a 40-day money-back offer. As the stand mixer did not perform satisfactorily you decide to return it to Flipkart and send it back on 5th January. You call the company every week and the representative informs you over the phone that the transportation and handling charges, as well as money equivalent to the price of the mixer, would be credited to your account. On 15th March you receive a statement for your credit card and to your dismay, you find that no credit has been applied to your account for the mixer, its transportation, and handling charges. You are dissatisfied and decide to write a complaint letter.
- What is the appropriate ‘tone’ of a letter of claim? How will the tone affect how the reader responds? Explain (5 Marks)
ANS:
Introduction
The professional author must intend for a general message that is competent, respectful, and genuine; one that employs exceptionally accurate and subordinate; one that is free from discrimination; one that emphasizes the “you” mentality; and one that is composed at a proper diploma of complexity. A claim statement, additionally referred to as a criticism letter, is a
- Assume you to be Jass Javvy and write a complaint letter to Flipkart. (5 Marks) –
ANS:
Introduction
The general tone of a personal text affects the reader, much as the intonation of one’s speech impacts listening in regular conversations. A complaint letter, also known as a declaration letter, is a powerful letter submitted by a client to a corporation or organization to understand an issue with an item or brand. A claim assertion starts typically (or even occasionally ends) with a
Business Law
June 2022 Examination
Q1. Please explain the different types of instruments under which a company under Companies Act, 2013 can raise capital. (10 Marks)
Ans 1.
Introduction:
Capital or fund is the money or the assets a company or an employer desires to function nicely in the current environment and make it sustainable in the long term within the marketplace. Because of the increase in start-ups over the last three years, fundraising or capital rising has become very prevalent in the market. Each business is looking for a few funding of their business to either increase their product line or to use the fund in any other business activity. The finances are generated via diverse strategies. It consists of finances in change for equity, finances
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Q2. Please give two (2) real life instances where Indian employee related laws have ensured protection of welfare of employees. (10 Marks)
Ans 2.
Introduction:
In 2020, all the laws related to labor welfare and safety were amalgamated underneath four codes, the industrial relations Code, the Code on Social security, Occupational, protection and health codes, Code on Wages. These codes have sooner or later fashioned the labor laws in India, which previously had been scattered into around 150 legislations that were once very difficult to
- Gavit and Vinayak are partners who started a partnership under the Partnership Act, 1932. There are differences arisen between them and they have approached you to advise them to resolve their differences:
- Please suggest ways how they can resolve their differences without approaching conventional court of laws (5 Marks)
Ans 3a.
Introduction:
In India, we can see significant growth in partnership corporations in recent times. To display this partnership, the government has come up with different laws. Earlier, while the partnership turned into not that popular, the most straightforward one rules of Partnership Act, 1932. Still,
- Please elaborate the advantages of resolving their differences without approaching conventional court of laws (5 Marks)
Ans 3b.
Introduction:
Section 4 of the Partnership Act, 1932 defines partnership as an association between two or more man or woman events who have agreed to percentage the income generated from the business below the supervision of all the members or on behalf of different contributors.
Phase four, in addition, stipulates the essential features of a partnership. Those are:
June 2022 Examination
Question 1. Three airlines serve a Srinagar. Airline ‘Amira’ has 50% of all the scheduled flights, airline ‘Biyas’ has 30%, and airline ‘chinar’ has the remaining 20%. Their on-time rates are 80%, 65%, and 40%, respectively.
Part 1). Draw the Probability tree diagram. (Note: You may use any software for this, like
MS paint, MS office, etc.)
Part 2). A plane has just left on time. What is the probability that it was airline ‘Amira’? (10 Marks)
ANS.
Introduction
The tree diagram represents a probability space utilized in chance theory. A chain of separate activities, or conditional chances, make up the probability tree diagram. When conditional probability is used, unbiased occurrences can be something from a series of coin flips to drawing a card from a deck without it being replaced. Every node on the probability tree diagram aids in reflecting an event. This is linked to its probability. Due to the fact it is the most certain incidence, the foundation node has a probability value of 1. Sibling nodes are included in the
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Question 2. Rashmi Dhar, manufacturer, and seller of ‘Kashmiri- kahwa’ through E-commers websites. She wanted to know the effect of her spending in advertisement of ‘Kahwa’ on the sales, along with the other factors; ‘number of sales representatives’, ‘customer-satisfaction ratings’. For this research she has gathered the sales data in the following table, along with other necessary information.
Part 1) Define dependent and independent variables
Part 2) Write regression model equation only.
Part 3) Run regression analysis in EXCEL (copy all those tables from EXCEL and paste them in your document).
Part 4) Write the Interpretation of Regression statistics-table, ANOVA- table.
Write an interpretation (by referring P-value/ t-stat) on significant effect of independent variables on sales.
| Region/
Districts |
Sales of
Kahwa (in INR) |
Spending in
advertise (in INR) |
number of sales
representatives (person) |
customer-satisfaction
ratings (1=highly dissatisfied to 5 = highly satisfied |
| Kupwara | 55328 | 5512 | 1 | 1 |
| Badgam | 56251 | 8337 | 1 | 1 |
| Leh-ladakh | 57126 | 8788 | 4 | 1 |
| Kargil | 58739 | 8828 | 5 | 1 |
(10 Marks)
ANS.
Introduction
Variables are crucial in determining the features of various values, which might aid the researcher in achieving definitive results. Values inclusive of top, temperature, and so forth can be used as variables. Researchers were located manipulating the based and independent variables so that you can establish correlations between or extra components of an observation. While talking approximately a based variable, it’s common to refer to it because of the supply of trouble. The study’s different variables, in large part, decide the importance of this type of
3a. According to one survey in India, 75% of Instagram users love REELS. Suppose that 25 Instagram users (randomly selected) have been approached in the university located in vile parle. They have been asked about their status of like/ dislike the Instagram- REELS.
a) What is the probability that Exactly 15 of them would agree with the claim (or said they love Insta-REELS)?
b) What is the probability that Exactly 20 of them would agree with the claim (or said they love Insta-REELS)? (5 Marks)
ANS.
Introduction
Reels have enabled users to put up video segments of roughly 15 seconds in the application. Along with reels, Instagram offers functions like memories and IGTV that have piqued humans’ interest. From the standpoint of a person, such features may be exploited to boom one’s
3b. ‘Bhartdarshan’ is an Internet-based travel agency wherein customers can see videos of the cities they plan to visit. The number of hits daily is a normally distributed random variable with a mean of 10,000 and a standard deviation of 2,400.
- What is the probability of getting more than 12,000 hits?
- What is the probability of getting fewer than 9,000 hits? (5 Marks)
ANS.
Introduction
Unprecedented steps were made to strengthen the infrastructure of hospitality due to the latest advances in technology and era. The hospitality business has grown to be one of the most critical industries in the international, propelling economies to new heights. Bharatdarshan presents its
Essentials of HRM
June 2022 Examination
Q1. With the world returning to normalcy post the pandemic, as an HR hiring manager you have the task of forecasting the demand for the next year to make sure you hire the right number and right kind of people. Explain the techniques of HR demand forecasting that you will employ in depth. (10 Marks) –
Ans 1.
Introduction:
Human resource is the most vital part of any company. Without human resources, the company cannot function. Its miles the human resource only that makes and breaks an organization. People are a critical part of any organization. The valuable human resource is the only one to be able to work in all the spheres of the organization. The covid- 19 pandemic has broadly impacted almost every stratum and field of society, so has it impacted the hiring method in any employer. Putting up the pandemic generation has been quite challenging to the world at big in each
- As seen in recent trends, organizations have moved away from traditional induction methods to many more interesting ways to welcome their new recruits. Take industry examples and share how you will design induction for new employees in an innovative way. (10 Marks)
Ans 2.
Introduction:
To have an effective workforce, the corporation needs to be adaptive to the market’s changing needs. As quickly as the market adjusts, the organization has to make specific changes in its human resource management strategies. Those traits are the shifts that want to be explored to avoid HR manner stagnation. We can say that valuable human resource is fixed of people who are there to maintain the workforce of an organization, business, and installation any quarter, industry, or financial system. Human resource control is, as a result, nothing but a sort of method
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- The past few years have challenged the traditional organizations to think differently. In Intellicore Solutions, where previously no efforts were made by managers for career growth of their workforce, things are about to take a turn for the positive. The leaders now realize the importance of retaining their best talent and have therefore hired HR managers to help create career and succession plans.
- You have to guide the new HR manager to be successful in his career planning initiative. How will you explain the process to him? (5 Marks)
Ans 3a.
Introduction:
Human sources or humans would be highly required to effectively run any enterprise or business enterprise. Human aid control is hence nothing, however, a kind of approach through which the human aid of the employer or the organization can be controlled effectively. In these days’ competitive global, the need for human resource management has arisen extra due to the
- The first step to an effective succession planning is ensuring that the objectives are correctly established. Describe the goals of succession planning that the HR manager should bear in mind. (5 Marks)
Ans 3b.
Introduction:
While we communicate about choice strategy in human functional resource management, it refers to positive vital ideas that can be carried out for any assessment and choice method that focuses on the human capital inside the organization. It primarily relies upon individuals’ expertise, competencies, abilities, and understanding in specific profiles. On the one hand, some
Operations Management
June 2022 Examination
Q1. List down briefly the various inventory management techniques prevalent in the industry. Discuss how some of these techniques would be applicable to an Automobile Service Shop in effective management of their inventories; i.e Spares, Consumables, etc (assume several inventories of your choice). (10 Marks)
Ans 1.
Introduction:
The term “inventory control” refers to keeping track of your stock and controlling your employer’s stock while it is bought, manufactured, saved, and utilized. It controls the complete flow of merchandise, from purchase to sale, ensuring that the right amounts of the excellent article are constantly to be had in the best location at the precise segment. The items that your employer handles with the purpose of selling are referred to as stock. It can be raw components that you buy and transform into something altogether new, or it may be a mass product that you
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Q2. Explain in detail the various types of plant layout concepts that area available in operations management. Give examples on where each of these types can be employed respectively. Briefly explain a layout applicable for a Retail store format, highlighting the good points and bottlenecks, if any. (10 Marks)
Ans 2.
Introduction:
Laying out the plant is a method for enlarging the use of production facilities via arranging gadgets, substances, people, storage space, and different supportive centers within the greatest well-organized and profitable manner possible interior the available ground place. Plant layout is quite complicated because it includes concepts from engineering, architecture, economics, and business control. Maximum managers now understand that once a plant location has been selected, it is optimal to create the format first, rather than build the shape first and then shape it
Q3. A restaurant chain is planning to open up a new midsized multi cuisine restaurant. Considering their expertise and knowledge in the food and beverages services, they are confident of getting into the new restaurant operation. You are required to suggest the team on the following points:
- Suggest a site location for the restaurant, assuming it to be Metro city (you can assume a city of your choice). Give your reasons for the same (5 Marks)
Ans 3a.
Introduction:
The restaurant’s location is vital to its success. Many factors should be examined before deciding on a location, and much wondering and coaching must pass into the choice. As a result, we’ve got to prepare a comprehensive restaurant site selection checklist that you need to evaluate
- What strategy would the restaurant adopt for an Aggregate Operation Plan of resources given a time frame of a year? (5 Marks)
Ans 3b.
Introduction:
A company’s business approach might be finalized based on demand prediction recommendations. Following the completion of business strategies, a corporation would possibly move backward from the end sales unit to the uncooked substances vital. As a result, annual and quarterly plans are split into labor, raw material, operating capital, and different medium-term
Strategic Management
June 2022 Examination
Q1. Strategic Management crucially defines and determines the long-term performance of a business entity. This is concerning, Nokia, who lost its pace in the smartphone race. As quoted by source:
“Nokia has been long the market leader in the mobile phone market and with its enormous reach and huge customer base, had successfully created significant entry barriers for any new player as such. Its Symbian OS being the backbone of the whole success story contributed to a great deal in its higher perceived ease of use. Customers used to enjoy the features, thanks to the highly simplified GUI. It ruled the middle and low-end market for a long.
But, Nokia did a blunder and lost its market share.”(Source: https://www.marketing91.com/nokia-lost-market-share/)
In the context of the above case, define the term strategic management, discuss, what are the three major challenges to strategic management, and specifically point out concerning Nokia among the three challenges, out of these challenges which challenge hit hard to the Business Giant. (10 Marks)
ANS:
Introduction
Strategic management involves the unceasing association, tracking, evaluation, & measurement of entire demands which an enterprise necessity encounter to satisfy the objectives & targets. Variations in business climate might require companies to reconsider their successful strategies repeatedly. The method of strategic management aids companies in evaluating their gift situation, emerging approaches, executing them & reviewing the performance in their control strategies. Strategic control techniques are categorized as follows, respectively, that would be
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Q2. Reliance Industries Limited is a Fortune 500 company and the largest private-sector corporation in India.
RIL has evolved from being a textiles and polyester company to an integrated player across energy, materials, retail, entertainment, and digital services. In each of these areas, they are committed to innovation-led, exponential growth. RIL has adopted a parenting strategy. Discuss the concept of corporate parenting. Discuss the analytical steps which are crucial in developing a corporate parent strategy. Conclude how corporate parenting or parenting strategy is more beneficial when compared against portfolio based corporate strategy (10 Marks)
ANS:
Introduction
Company parenting applies to the collaborative involvement of numerous authorities, our bodies, organizations, and different institutions to meet the demands of worrying for kids, younger parents, especially prone adults. Now not so much for the early formative years educators, local governments should worry for, now not so much for, the early formative years educators. People who can provide a comparable degree of assistance as any respectable discern with proper practice. Transforming the control shape involves placing the “approach into movement” (the
Q3. General Electric (GE) is well known for its extraordinary competency in management development.
- Discuss how the terms capabilities, competency, and distinctive competency differs from each other.
Also, concerning the VRIO Framework of analysis, highlight the four questions which any strategist might have examined concerning GE for evaluating its extraordinary competency in management development. (5 Marks)
ANS:
Introduction
Human competencies are manifested as “ability” and “expertise.” both phrases are often used in task ads and worker reviews. The nation possesses the capability to execute that something is referred to as “capacity.” There will be the opportunity for ability enhancement in this case. But on the other hand, “competence” is a modified form of “capacity,” and it refers to the extent of
- Describing VRIO Framework with reference to GE: (5 Marks)
– Valuable
– Rareness
– Imitability
– Organization
ANS:
Introduction
The general electric company’s VRIO mastering will look at each of its interior competencies previously more remarkable to see if they generate a maintainable comparative advantage. The VRIO evaluation of fashionable electric powered to describes whether such talents are probably